Communications & Engagement Lead (12 Month FTC)

Our priority is to match the right person to the right role and we never want salary to be a barrier to applying. Regardless of your current pay well ask about your salary expectations during the application process and our Talent Team will have an open honest conversation during the talent call to understand your skills and explore our salary options. If you have questions around salary please feel free to ask us!

Location: Chiswick London - Hybrid 2 days per week in office

Sponsorship: We are unable to offer sponsorship for this role

The Role

Reporting to the People Director

As So Energy continues to evolve this role marks a pivotal moment in how we connect our people to our purpose. The Communications & Engagement Lead will shape how our people connect with our mission our leaders and each other. This role sits at the heart of our culture and plays a critical role in driving clear communication engagement and alignment across So Energy and beyond.

Why So Energy

So Energy was created in 2015 because we knew energy suppliers could be better. Since then weve grown rapidly but sustainably with 300000 customers and over 450 Energists (what we call our people). But were not done! Were on the road to a net-zero future and thanks to our partnership with ESB were well on the way. Were customer-centric tech-led and passionate about sustainability.

Were driven to do our best for our customers for each other and for our planet. Thats why weve built a workplace culture thats supportive empowering inclusive and full of opportunities to grow and make an impact.

At So Energy we take pride in our values-driven culture. We live and breathe by our six core values that guide everything we do:

• Clear

• Honest

• Ambitious

• Inquisitive

• Caring

• Sustainable
  

What youll be getting up to in this role:

Internal Communications

• Define and lead a clear internal communications strategy that connects employees to business goals and performance.

• Own CEO and COO communications shaping how strategy plans and results are shared across the business.

• Evolve communication channels using best practice and technology to deliver impactful tailored content.

• Anticipate communication needs and lead proactive change and transformation messaging.

• Set and track KPIs to measure communication effectiveness.

Events & Experiences

• Co-own the People Experience budget ensuring strong financial discipline.

• Own all internal and external events positioning them as strategic cultural moments.

• Lead the vision design and delivery of key events (e.g. company gatherings charity initiatives launches).

• Use data and insight to continuously improve event impact on engagement retention and outcomes.

Engagement & Culture

• Own and drive the organisations culture narrative in line with People and business strategy.

• Act as a trusted advisor to leaders on cultural risks opportunities and long-term engagement.

• Lead engagement surveys ensuring high participation clear actions and measurable outcomes.

• Provide direction on workplace experience and events in partnership with People Operations.

Employer Brand

• Align internal culture with external employer brand through insight-led storytelling and feedback.

• Position the company as an employer of choice via branding thought leadership awards and events.

Leadership & Business Engagement

• Set the standard for leadership visibility and communication effectiveness.

• Own and deliver high-impact leadership forums and company-wide communications.

• Foster open two-way communication balancing employee voice with commercial awareness.

• Contribute as a senior leadership forum member influencing decisions and follow-through.

Insights & Continuous Improvement

• Bring strong employee insight to the leadership table to shape strategy and challenge thinking.

• Embed continuous improvement across engagement and communications.

• Collaborate closely across the business to ensure aligned joined-up communications.

Youre a great match if:

• You have developed and delivered clear aligned communication strategies

• Built strong trusted relationships with senior leaders

• Drove culture and engagement initiatives across the organisation

• Designed and delivered impactful company events

• Shaped and promoted the employer brand

• Used data and insights to guide decisions and measure impact

• Communicated effectively through periods of change and transformation

• Coached leaders on communication visibility and leadership presence

• Collaborated across teams to align messaging and priorities

• Wrote and crafted compelling authentic content aligned to brand and values

Research shows that some underrepresented people are less likely to apply for a role unless they are 100% qualified. We believe your experience skills and passion will set you apart. We encourage you to apply and tell us about your journey even if you dont tick all the boxes.

Our Hiring Process:

1. Talent Screen - 20 minutes Teams call

2. Hiring Manager competency-based

3. Final stage interview and presentation
   

Whats in it for you

Smart Working Charters

• Hybrid working Each team has its own Smart Working Charter. Ask your talent partner for more details.

Growth & Development

• Personalised learning & development budgets to support your growth journey L&D buddies to guide you along the way.

• Educational Sponsorships

• Internal learning platform with thousands of valuable resources.

Pay & Reward

• Up to 10% performance bonus based on company and personal performance.

• Annual Salary Reviews to ensure we remain competitive in the market.

• Commitment to being a real living wage provider.

Time Off That Matters

• Your birthday off it only comes once a year so enjoy it!

• 3 So Giving Days spend time supporting a cause you care about.

• Enhanced family leave supporting you through every life chapter.

Health & Wellbeing

• Unmind Access to personalised coaching or therapy to support your mental wellbeing.

• Physical Support Free eye tests flu vaccinations.

• Access to Perkbox Additional wellbeing & savings benefits.
  

• Menopause Policy To ensure all employees are being taken care off.

Belonging & Recognition

• Affinity Groups join one of our employee groups to foster meaningful connections.

• Bi-annual Value Awards because your hard work deserves recognition.

• Monthly events to find balance and bring our team together.

• Charitable Fundraising to give back to our communities.
  

Diversity Equity Inclusion & Belonging

As a Disability Confident Committed employer we encourage applications from everyone and we will ensure fair and accessible recruitment for all. At So Energy were committed to cultivating an environment that promotes diversity equity inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. Its essential to us that you bring your authentic self to work every single day no matter your age ethnicity religion citizenship gender identity sexual orientation disability status caring responsibilities neurodiversity or otherwise. Inclusion isnt just an initiative at So Energy. We strive to embed it throughout our entire culture.