Senior Family Engagement Officer
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Job Summary
2-3 Months Contract with a Local Authority
Summary
- The Senior Family Engagement Officer plays a crucial role in engaging families as they enter the service fostering positive relationships with parents carers and visitors both at the center and within the community. This position is responsible for day-to-day front-of-house management reception duties administrative support and ensuring families have access to the full range of services offered in the locality.
Responsibilities
- Welcome and support families entering the service ensuring they feel comfortable included and informed.
- Build positive working relationships with families to enhance community engagement and development.
- Manage enquiries via phone email and face-to-face directing families to childcare health benefits and financial support.
- Collect regular feedback from center users and report outcomes to the Centre Coordinator.
Essential Experience Required
- Experience working effectively within a team in a busy multi-agency environment.
- Proficiency in using various ICT systems and software packages.
Essential Qualifications Required
- GCSEs (or equivalent) including English and Maths Grade AC.
- First Aid at Work qualification.
Additional Information
- Working hours: 36 hours per week
- Working Pattern: Fully on-site (no hybrid working)
- Enhanced DBS & barred list check (Child & adult) required.
- Bi-weekly payment schedule
The role closes soon apply ASAP.
Required Skills:
The Senior Family Engagement Officer engages families at the point of entry to the service building and maintaining positive relationships with parents carers and visitors both at the centre and within the community.
Required Education:
The Senior Family Engagement Officer engages families at the point of entry to the service building and maintaining positive relationships with parents carers and visitors both at the centre and within the community.
Company Industry
IT Services and IT Consulting
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
