ITOT Service Delivery Manager

Our purpose is to bring hope to life by enabling life-changing therapies for patients around the globe creating a healthier and happier tomorrow. Our mission is to work side by side with our customers in order to improve patients lives by bringing new biopharmaceuticals to market.

About the Role

This is a high-impact leadership role where you own the heartbeat of IT and OT service delivery in a GMP-regulated production environment. You are the main driver in ensuring stable compliant and scalable IT/OT operations that directly enable production excellence and business success worldwide. You will lead a global support team drive ServiceNow as the central ITSM platform and forge cross-site collaboration that elevates operational standards. If you excel in complex environments thrive on driving continuous improvement and want to influence both technology and people this role was made for you.

Within your first 1218 months you will:

• Deliver consistent compliant IT/OT service availability that supports uninterrupted production and passes regulatory audits with zero critical findings

• Establish a global standardized ITSM framework on ServiceNow that streamlines service delivery and boosts user satisfaction

• Build and lead a high-performing IT/OT support organization renowned for operational excellence and continuous improvement

• Foster strong partnerships with production QA and IT leadership ensuring proactive aligned service delivery that anticipates future business needs
  

Key Responsibilities

• Own end-to-end IT/OT service delivery including incident request problem and preventive maintenance management ensuring compliance with GMP and regulatory standards

• Manage ServiceNow as the primary platform for IT/OT service management including configuration process alignment and continuous improvement

• Lead and develop the IT/OT support team promoting a culture of accountability growth and operational discipline

• Define implement and enforce standardized IT/OT service processes KPIs and tools for measurable and scalable service quality

• Act as the primary escalation point for complex IT/OT and service desk issues ensuring timely and effective resolution

• Collaborate with business and production leaders to understand operational demands anticipate challenges and deliver proactive solutions
  

What We Expect From You

• Proven experience managing IT and/or OT operations in regulated production or industrial environments with deep knowledge of GMP principles

• Hands-on expertise with ServiceNow or similar ITSM platforms including configuration process ownership and reporting

• Strong leadership skills with experience managing multi-site cross-functional teams across different locations

• Excellent communication and stakeholder management abilities able to influence technical and non-technical audiences alike

• Solid understanding of IT/OT integration security frameworks and operational best practices
  

What We Offer

• An international platform to grow your leadership career with global impact

• Competitive compensation bonus schemes pension and health benefits

• A strong commitment to work-life balance employee well-being and psychological safety

• Access to ongoing training development and cross-disciplinary collaboration

• A flexible trust-based culture with open communication and a flat organizational structure
  

Application

• Please apply online as soon as possible as applications will be processed on an ongoing questions related to the role please reach out to Director Global IT Jimmy Jespersen at

• Applications are only accepted through our recruitment system. We review CVs and conduct interviews on an ongoing basis and the job posting will be closed once the position has been filled.

• To support an inclusive and unbiased recruitment process we kindly ask that you do not include a photo in your CV. We are committed to providing a fair andequitableexperience for all candidates with a strong focus on diversity and continuous improvement.
  

We are looking forward to receiving your application!

Our culture at AGC Biologics is defined by the six core values: Knowledge Trust Quality Ingenuity Accountability and Teamwork. Our core values stem from our team members and are embedded into our DNA. They provide a common language and understanding of how we as an organization are connected across three continents. Our core values serve as a compass and reminder of how we achieve our purpose of bringing hope to life for patients around the globe.

AGC Biologics is a leading global biopharmaceutical Contract Development and Manufacturing Organization (CDMO) with a strong commitment to delivering the highest standard of service as we work side-by-side with our clients and partners every step of the way. We provide world-class development and manufacture of mammalian and microbial-based therapeutic proteins plasmid DNA (pDNA) messenger RNA (mRNA) viral vectors and genetically engineered cells. Our global network spans the U.S. Europe and Asia with cGMP-compliant facilities in Seattle Washington; Boulder and Longmont Colorado; Copenhagen Denmark; Heidelberg Germany; Milan Italy; and Chiba Japan. We currently employ more than 2500 employees worldwide. Our commitment to continuous innovation fosters the technical creativity to solve our clients most complex challenges including specialization in fast-track projects and rare diseases. AGC Biologics is the partner of choice. To learn more visit.Want to keep posted about our growth and learn more about our company Follow us on LinkedIn and give us a quick Like on Facebook!

AGC Biologics offers a highly competitive compensation package and a friendly collaborative culture that values personal initiative and professional achievement. AGC Biologics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.