Chief Operating Officer (COO)

Medbilling(CareBiller)-is a trusted leader in providing long-term care (LTC) medical billing services. With a focus on accuracy dedication and delivering measurable results. Our team of experienced professionals ensures seamless billing operations for our clients allowing them to focus on their core services while we handle the complexities of billing and collections. AtCareBiller we believe in empowering our employees through continuous learning career development opportunities and a collaborative work environment.
Ready to lead a revolution in healthcare operationsCareBilleris on the hunt for a powerhouse Chief Operating Officer (COO) to turbocharge our Medical BillingandClient Support teams!If you thrive on building elite teams love turning chaos into streamlined processesto getexcited about driving automation and data-drivenresultsthis is your moment. Take full ownership of operational excellence set new standards and make a real impact on cash flow client satisfaction and the future of medical billing.

Requirementsfor the role

• 6 years in operations leadership (COO Operations Director Call Center/Service Director) in healthcare e-commercefinanceor services.
• Proven experience building sales/support call centers and implementing CRM/workflow automation ( customCRMs/ERP ).
• Track recordof KPI design and performance management; strong data literacy (Excel/BI).
• Process designskills: SOPs scripts QA standards and training programs.
• Peopleleadership: hiring coaching change management and culture-building.
• Strong analytical and problem-solving skills; owners mindset and bias to action.
• Budgeting and cost control; vendor management for telecom software and logistics.
• Stakeholder management and executive reporting; ability to translate ops metrics into business outcomes.
• Experience launching new locations/teams from zero;crisis management.
• English: Upper-Intermediate; Ukrainian is a plus.
• Full-time 12.00-21.00 EET 40h per weekflexible

Nice to Have

• Experience in LTC/Skilled Nursing Facility (SNF) billing or healthcare revenue cycle.

Responsibilities:

• Own day-to-day operations across Billing Client Support and Call Center; ensureSLA adherence.
• Design implement and continuously improve standard operating procedures (SOPs) policies and quality assurance across all functions.
• Deploy and optimizeCRM/ERP and workflow tools (e.g.PeopleForce custom CRM call-center platforms IT Fin) to automate reporting eligibility checks authorization tracking claims submission and denials management.
• Establish KPI frameworks (productivity aging DSO call quality CSAT) and run weekly/monthly performance reviews with clear actions.
• Build and lead high-performing teams: hiring onboarding training coaching; create scalable knowledge bases scripts and playbooks.
• Drive cross-functional collaboration with HR Finance IT and Client Success; align incentives and remove process bottlenecks.
• Lead continuous improvement initiatives: streamline queues reduce rework improve first-passclaim acceptance and enhance client communications.
• Own budget planning and cost optimization; monitorP&L drivers across staffing tools and vendor contracts.
• Ensure compliance with healthcare billing regulations and data privacy; enforce documentation and audit readiness.
• Report operational health to CEO: dashboards forecasts risk analysis and mitigation plans.

We offer:

• Stable income30holidaysand days off are bonus days
• BCP and Support in Conditions of Limited Electricity
• Yoga classes
• Free English lessons
• Workshops
• Mentoring Education
• Paid Team-Building activities
• Corporate transfer
• Comfortable office with coffee and goodies