Charging and Recovery Officer

Contract Type: Permanent / Full Time

Working Hours: Monday to Friday (37 Hours per week)

Worker Type: Hybrid Worker

Salary: 26824 -27694 per annum (Pro rata for part time)

Location:Loxley House Nottingham NG2 3NG

About the Role

As a Charging & Recovery Officer you will manage the financial assessment charging and recovery processes for customers receiving residential or community-based services. This includes:

• Gathering and processing financial and care activity information accurately using departmental systems.
• Issuing invoices and reconciling payments in line with statutory guidance and Department of Health legislation.
• Communicating directly with customers their representatives and external agencies often handling sensitive situations with empathy and professionalism.
• Administering accounts and recovering overdue payments in a diplomatic and tactful manner.
• Maintaining accurate financial records using IT systems and spreadsheets.
• Providing clear advice and explanations on assessments charging and benefits to customers and stakeholders.

You will work closely with colleagues across the company attend team meetings and occasionally assist with project work. Flexibility and adherence to core values equality and health and safety standards are essential.

About You

The ideal candidate will demonstrate:

Knowledge & Understanding
Good numeracy and literacy skills to interpret and process financial information.
Awareness of Department of Health legislation and welfare benefits related to charging for care services.

Skills & Abilities
Ability to organise and prioritise workloads working independently and as part of a team.
Strong customer focus with excellent listening and interpersonal skills.
Ability to communicate confidently and sensitively adapting style to suit different audiences.
Competence in MS Word Excel and experience with financial systems and digital platforms.
Ability to adapt to new technologies and ways of working.

Personal Qualities
Highly motivated self-disciplined and able to work under pressure.
Empathy and professionalism when dealing with elderly or disabled citizens.
Tolerance and willingness to help ensuring a positive customer experience.

Experience
Providing advice and information to customers and external organisations.
Working in a team environment and managing diverse workloads.
Using IT systems to produce clear accurate information.

Other Requirements
A DBS check for regulated activity.
Willingness to work flexibly to meet deadlines.

You can find the job description for this post here.

At Nottingham City Council we believe that work is what you do not where you do it. We offer different working arrangements depending on the role including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional informationfor applicants page.

For informal enquiriesplease contact Amardeep Kalsi (Team Manager) by telephone on 0 or by email here.

Closing Date: 20th February 2026

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held:TBC

If you have any technical issues when completing your application please contact our Employee Service Centre: applying to this job you agree to ourTerms & Conditions.