Technical Administration Officer
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Job Summary
3 Month Contract With A local Authority
Responsible for providing technically-focused clerical administrative and IT support for the housing asset management service ensuring effective service delivery to residents and corporate clients.
Main Duties and Responsibilities
Carry out general office administrative tasks including maintaining and managing diaries preparing agendas arranging meetings and taking technically accurate minutes.
Collate relevant documentation ensuring timely production distribution and follow-up action where required.
Assist with the collection of technical data and performance indicators from staff contractors other departments stakeholders consultants and residents.
Provide contract administration support ensuring records are accurate and up-to-date.
Accurately input interrogate update and monitor data for departmental administrative and IT systems.
Assist in collating all relevant information required by the Home Ownership Unit.
Handle technical service enquiries from the public contractors consultants other departments external bodies and stakeholders.
Forward appropriate information to the relevant officer as necessary and record complaints closely monitoring them to meet the Councils response criteria.
Under direction prepare and administer all aspects of tender documentation including packaging sending out and receiving tenders in accordance with the Councils Standing Orders and procedures.
Record and manage the receipt and issue of keys and FOBS order keys as appropriate and assist in providing access to properties.
Participate in identifying technical and customer-focused improvements in service delivery and support the training of other team members as required.
Ensure due diligence in customer care and excellent service delivery at all times.
Carry out duties with regard to health and safety regulations the Councils equal opportunities and customer care policies and the new technology agreement.
Undertake any other work appropriate to the level and general nature of the post to ensure the continued effective operation of the service.
Requirements
A minimum of a high school diploma or equivalent; a relevant vocational qualification in administration office management or IT is desirable.
Formal training or certification in IT systems data management or technical administration is advantageous.
Previous experience in an administrative or clerical role preferably within housing property management or a technical environment.
Experience in contract administration tender processes or project support is desirable.
Experience in handling customer enquiries and providing high-quality customer service.
Strong organizational and time management skills with the ability to manage multiple tasks simultaneously.
Proficiency in IT including MS Office Suite (Word Excel Outlook PowerPoint) and database management systems.
Excellent written and verbal communication skills with the ability to take accurate minutes and produce reports.
Attention to detail particularly in data entry record-keeping and contract administration.
Ability to liaise effectively with staff contractors residents consultants and external stakeholders.
Knowledge of health and safety regulations equal opportunities and customer care policies.
Problem-solving and initiative with the ability to contribute to service improvements.
Professional and courteous approach to all customers and colleagues.
Ability to work both independently and as part of a team.
Flexible and adaptable to changing workloads and priorities.
Commitment to providing excellent service and upholding organizational standards.
- Bi-Weekly Payments
- 35 Working Hours per Week
Company Industry
IT Services and IT Consulting
Key Skills
- Administrative Functions
- office supplies
- Personnel Matters
- Records Management
- Office Procedures
- Space Management
- Daily Operations
- Administrative Policies
- Personnel Management
- Administrative Services
- Interpersonal skills
- Telephone Calls
- Travel Arrangements
- Administrative Procedures
- Word Processing
