Testing Center Coordinator CSS Int

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

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Job Description

This position supports the mission of the department by delivering comprehensive testing services and providing front-line support services for the college and to Rochester Community and Technical College (RCTC) Minnesota State institutions and the broader community. The position oversees test proctoring for RCTC students and community members maintains accurate testing records and generates reports as directed. Responsibilities include administering placement exams coordinating and facilitating certified and professional testing services supporting new student onboarding processes and assisting customers of the Welcome and One Stop Center. The role collaborates closely with the Welcome and One Stop Center Records and Registration Financial Aid and Advising and Counseling to ensure a seamless onboarding experience for new students.

Salary Range:

$20.76 - $27.53 / hour

Minimum Qualifications

Knowledge of:

• Agency programs and services sufficient to answer diverse questions and/or refer customers to appropriate assistance.
• General office practices.
• General office equipment and procedures such as basic math typing data entry and related duties.
• Interviewing techniques sufficient to obtain routine information from diverse clients.
• Technical terminology.
• Ability to be certified in multiple test organizations including but not limited to: DANTES/DSST Accuplacer etc.
• Use good human relations skills to interact with others (common courtesy tact interest in positive problem resolution empathy and logical organization of ideas).
• Research a variety of topics and summarize information into clear and concise answers.
• Maintain the confidentiality of private information according to law rules policies and procedures.
• Calm angry or confused customers so that necessary information can be communicated.
• Organize and prioritize ones own work.
• Understand and apply oral and written work instructions.

Preferred Qualification

• Bachelors Degree obtained from an accredited institution.
• Minimum 1-2 years experience proctoring standardized and/or high stakes tests

• Ability to maintain scheduling software (e.g. Microsoft Bookings) to ensure services are available to students community and other stakeholders.
• Thorough knowledge of RCTC and/or Minnesota State Colleges and Universities processes and procedures within admissions registration and academic courses prerequisites and placement.

Work Shift (Hours / Days of work)

Monday - Friday / 8:00am - 4:30 pm

Telework (Yes/No)

No

About

RCTC is a member of Minnesota State a higher education system that includes 24 two-year community and technical colleges and seven state universities serving more than 430000 students. It is the fifth-largest higher education system of its kind in the United States.

Working together to improve the state we love.

What do Minnesotas State employees have in common

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee youll have access to one of the most affordable health insurance plans in Minnesota along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical dental vision and prescription drug plans
• Fertility care including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health dental and dependent care
• Resources that provide support and promote physical emotional social and financial well-being

Support to help you reach your career goals:

Training classes and professional development

Tuition reimbursement

Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information visit the Federal Student Aid website at )

Employee Assistance Program (EAP) for work/life support:

A voluntary confidential program that helps employees and their families with life challenges that may impact overall health personal well-being or job performance

Common sources of stress can be addressed through the EAP: mental health relationship challenges (personal and work) grief and loss finances and legal issues

Daily Living/Convenience Services: Chore services home repair trip planning child/elder care

Programs resources and benefits eligibility varies based on type of employment agency funding availability union/collective bargaining agreement location and length of service with the State of Minnesota.

Other Information

Employment information for this position can be found in its collective bargaining agreement or its plan document at Opportunity

Rochester Community and Technical College acts affirmatively in aggressively soliciting applications and hiring members of protected groups including women minorities veterans and disabled persons. We apply equal opportunity in our hiring process and provide reasonable accommodation upon request. Persons in protected classes are encouraged to apply. Please assist us in this affirmative action endeavor by encouraging all qualified candidates to apply for vacancies at our institution.

NOTICE: In accordance with the Minnesota State Colleges & Universities Vehicle Fleet Safety Program employees driving on college/university business whether using a personal rental or state vehicle shall be required to conform to Minnesota States vehicle use criteria and consent to a Motor Vehicle Records check.

The safety of all members of the Rochester Community and Technical College campus community is of vital concern. Resources including the current Annual Security Report are available at ourCampus Safety webpage.

An Equal Opportunity Employer

Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race sex color creed religion age national origin disability protected veteran status marital status status with regard to public assistance sexual orientation gender identity gender expression or membership in a local commission as defined by law. As an affirmative action employer we actively seek and encourage applications from women minorities persons with disabilities and individuals with protected veteran status.

Benefits Information:

At Minnesota State we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays Vacation Time Sick Time six weeks of Paid Parental Leave low cost medical and dental insurance with low deductibles ($250 - $1500) a Pension Plan 457(b) and 403(b) retirement plans and other retirement investment options pre-tax medical and dental expense (with roll-over option) and dependent care accounts employer paid life insurance short and long term disability as well as professional development and a tuition waiver program for employees and their dependents etc. We promote the health and well-being of our employees and take work/life balance seriously.

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