Credentialing Program Manager (E6085)

Education

• Bachelors degree or equivalent experience preferably in business education marketing engineering or related field required

Work Experience

• 4-7 years Credentials and/or Program Management experience Req

Skills and Requirements

• Strong customer service administrative and software skills required.
• Strong written communications skills including strong knowledge of grammar spelling and clear writing required.
• Excellent interpersonal oral and communication skills; ability to work successfully with internal and external teams and stakeholders required.
• Strict attention to detail required.
• Experience supporting volunteers preferred.
• Project management experience preferred.
• Sales experience preferred.
• Highly competent in working with Microsoft Office Google Docs Wordpress and other software platforms.
• Accounting experience preferred.
• Creative and analytical problem solver preferred.

Other Requirements:

As defined in IEEE Policies individuals currently serving on an IEEE board or committee are not eligible to apply.

PLEASE NOTE: This position is not budgeted for employer-sponsored immigration support this includes all persons in F (both CPT and OPT) J H L or O status.

For information on work demands and conditions required for this position please consult the reference document ADA Requirements. This position is classified under Category I - Office Positions.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

Disclaimer: This job description is proprietary to IEEE. It outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts managements right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.

Job Summary

The overall purpose of this position is to provide program management for the IEEE Credentialing Program. The Credentialing Program Manager will drive innovation and growth within the program meet with and provide support for current and prospective internal and external prospects and clients oversee the review of applications and awarding of credentials manage administration of the program and support the IEEE volunteers serving on the EAB Credentialing Program Committee. This role is responsible for meeting or exceeding the annual revenue goals of the program.

The Program Manager is expected to develop a deep knowledge of the Credentialing and Microcredentialing market in IEEEs fields of interest and a strong understanding of the mission and goals of the program to ensure they align with and meet IEEEs strategic objectives. An important function of this role in collaboration with key volunteer leaders and staff is the development execution and evaluation of strategies to ensure that Credentialing in IEEE is a world-class growing program that positively impacts technical professionals and students worldwide. This position reports to the Senior Manager Education Products and functions as an individual contributor.

Key Responsibilities

80% Program Management

• Manage the overall IEEE Credentialing Program and coordinate the end-to-end administrative processes of collecting and reviewing applications offering CEUs and/or PDHs for IEEE continuing education events and/or education courses and issuing Certificates Digital Badges and Microcredentials.
• Serve as central point-of-contact for IEEE organizational units and outside organizations concerning the IEEE Credentialing Program.
• Review applications to ensure accuracy and ensure that customers follow the IEEEs educational credentialing guidelines and policies and procedures and facilitate volunteer committee reviews.
• Evaluate potential providers for the IEEE Credentialing Program by screening potential provider needs and communicating IEEE offerings to prospects.
• Negotiate terms and determine price schedule and/or discount with potential providers.
• Prepare and deliver training to Credentialing Program providers.
• Provide customer service to IEEE Credentialing Program providers and internal operating units by resolving problems answering questions monitoring compliance and reporting needs etc.
• Develop and manage constructive working relationships with clients and maintain them over time.
• Analyze processes policies and procedures to improve program efficiencies and effectiveness.
• In collaboration with the Senior Manager Education Products regularly evaluate strategy market processes and software used for the IEEE Credentialing Program and provide recommendations to streamline and make the program more efficient and competitive globally.
• Prepare and deliver program presentations to potential clients volunteer committees and Senior Management on program and services status.
• Create and maintain reports for the IEEE Credentialing Program and provide reports to EA and other organizational units.
• Meet or exceed annual program revenue goals.
• Collaborate with EA marketing team to promote and market the IEEE Credentialing Program to ensure growth of the program.
• Manage essential software platforms in order to collect and review applications issue certificates and badges and run reports from Accredible OpenWater and other platforms as needed.
• Manage and edit IEEE Credentialing website using WordPress.
• Serve as a subject matter expert on Accredible OpenWater and WordPress software along with any other software used for the IEEE Credentialing Program.
• Create training materials and train other staff and volunteers to perform essential functions for the IEEE Credentialing Program in order to ensure a consistent customer experience.

• Manage invoicing and payments for internal and external clients including tracking payments collecting missing payments establishing and maintaining client payment portals as needed.

20% Committee Support

• Support the EAB Credentialing Program Committee by scheduling meetings creating reports and presentation slides taking and disseminating meeting notes and minutes and/or reports and generating meeting summaries.
• Provide leadership in developing guidelines and best practices for the Credentialing program working with the appropriate committees.
• Review all new IEEE Credentialing Program applications in a timely manner and ensure all policies and procedures are followed by ensuring applications are fully vetted and approved by the Credentialing Program Committee and that new education providers are qualified and within the IEEE fields of interest.
• Work with Credentialing Program Committee to conduct periodic audits of outside providers to ensure that they continue to meet program guidelines.
• Develop and provide monthly updates on all program KPIs in collaboration with the committees chair person.
• Manage invoicing and payments for internal and external clients including tracking payments collecting missing payments and establishing and maintaining client payment portals as needed.
• Lead research projects for the Credentialing Program or other special projects.

Travel Information

• 5% Domestic - Occasional domestic travel possible but not guaranteed