Customer Communications Manager Hybrid Clearwater, FL

TeamViewer provides a leading Digital Workplace platform that connects people with technologyenabling improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies that hundreds of millions of users around the world and around 645000 customers across all industries rely on. With more than 1900 employees worldwide we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact

The Customer Communications Manager is responsible for planning creating executing and optimizing customerfacing communications throughout the entire customer lifecycle. This includes operational and transactional emails service notifications renewal communications and productrelated messaging. The role also oversees translation workflows to ensure highquality localized communications are delivered across global markets. This position plays a critical role in shaping the customer experience driving clarity consistency and brand alignment at every touchpoint.

Responsibilities:

CustomerFacing Communications

• Own the strategy creation and deployment of customerfacing communications across onboarding usage engagement retention and renewal phases.

• Manage all transactional and servicebased email programs in partnership with Product Support and Marketing.

• Develop messaging frameworks ensuring brand voice consistency across all touchpoints.

• Analyze performance of communications (open rates clickthrough engagement conversion) and continuously optimize.

Email & Message Operations

• Oversee the build QA and launch of triggered emails recurring campaigns and automated workflows.

• Partner with CRM/marketing automation teams to implement segmentation and personalization.

• Maintain content calendars stakeholder reviews and approval processes.

Translation & Localization Oversight

• Own endtoend translation workflows for customer communications ensuring timely accurate and culturally relevant localization.

• Manage translation terminology guides and glossaries.

• Partner with regional teams to validate localized content quality.

CrossFunctional Collaboration

• Work closely with Customer Support Success Sales Product Marketing and Legal to ensure message accuracy and compliance.

• Serve as the internal subject matter expert for customer lifecycle communications.

• Contribute to customer journey mapping and identification of communication gaps or opportunities.

Governance & Quality

• Establish communication standards templates and best practices.

• Ensure accessibility compliance and regulatory requirements (GDPR etc.) are met.

Requirements:

• 57 years in customer communications lifecycle marketing content operations or localization.

• Experience managing large volumes of transactional messaging and automated workflows.

• Strong writing editing and content strategy skills.

• Handson experience with email/marketing automation platforms.

• Experience managing translation vendors or localization programs.

• Excellent project management and stakeholder communication skills.

What we offer:

• Work location is Hybrid to our office in Clearwater FL

• Competitive compensation including stock-based options

• Flexible PTO and paid holidays

• 401(k) with employer matching

• Comprehensive Health insurance package including 100% employer-paid medical coverage

• Up to 12 weeks of Parental Leave

• Basic Life Insurance Short-Term & Long-Term Disability 100% employer-paid

• Quarterly teambuilding events leadership luncheons and companywide All Hands meetings

• Open door policy and business casual dress code

• We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!

In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States. Please understand TeamViewer is unable to provide sponsorship for employment or work authorization now or in the future.

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse values-driven culture makes us stronger. As we continue to grow as a company we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender civil or family status sexual orientation religion age disability education level or race.