Assistant Director of Strategy and Integration | Dallas Rehab

Assistant Director of Strategic Initiatives and Integration

Under the direction of the Director of Strategic Initiatives and Integration (DSII) the Assistant Director of Strategic Initiativesand Integration (ADSII) is responsible for duties assigned serves as an effective liaison and an extension of the DSII in the field assisting in the development of overall department primary and secondary marketing plans and strategies. Able to perform patient evaluations for admission to PAM Health. Works collaboratively with business development team members including the Admissions Manager and admission staff and well as nursing and other internal and external staff to facilitate the referral conversion. Communicates with DSII facility admissions department and CEO on a daily basis to optimize and cultivate census management and case finding strategies. Maintains the highest level of customer service via courtesy compassion and positive communication. Displays knowledge of both inpatient rehabilitation and long term acute care admissions criteria for pre-assessment analysis.

Job Responsibilities

• The Assistant Director of Strategic Initiativesand Integration (ADSII) will support training of timely referral development and relationship management efforts case findings provides feedback and recommendations for the Physician Liaisons and Clinical Navigators. Cultivates and maintain referral and payer relationships quality improvement initiatives related to customer service manages assigned territory and makes sales contacts as well as analysis of referral and admission data from assigned territory.
• Conducts exit interviews with patients prior to discharge from PAM Health or confers with hospital management after interviews to ensure feedback is obtained.
• Gathers information on health care providers in the PAM Health service area and forwards to management including opportunities for contracting with managed care companies and providers
• Support admission process and assisting the admission team as needed through referral process.
• Follows-up on all medical denials in person to re-evaluate potential for admission.
• Conducts follow up visits with referral facilities to ensure satisfaction and service levels are met.
• Orients patient and/or family to facility services including length of stay; educates supports and serves as a resource to family members of current past and potential patients
• Drafts and post social media and press releases develops success stories coordinates media events and advertising through the DSI.
• Implementing system and market-specific initiatives to support and achieve organizational goals
• Coordinates and schedules professional family and/or potential patient tours of all facilities
• Assist in monitoring daily weekly monthly and year-to-date trends (referral patterns from physicians facilities and acute care discharge planners); staying abreast of market competition and adjusting case-finding strategies to maximize staff resources and facilitate patient admissions; providing monthly updates and communicates regularly with management to ensure strategies align with system goals
• Assist in conducting needs assessment surveys as directed with key stakeholders (community patients families physicians and referral sources)to identify service needs and opportunities for program development; document feedback on Upshot
• Provide support to the DSSI to assist in developing and coordinating initial and ongoing sales training for Clinical Navigatorsand Physician Liaisons to effectively transfer learning objectives and ensure a high level of customer service and satisfaction with referral sources
• Conducting with the assistance of the DSII bi-weekly marketing meetings with Clinical Navigators and Physician Liaisons to ascertain market trends and evaluate key initiatives
• Assist in providing options to referral sources for all denials; assure all processes are followed according to plan and reports are filed in a timely manner
• Providing regular and timely information about the hospitals services to referral sources and the community through in-person visits presentations tours conferences and health screenings.
• Assist in coordinating Clinical Navigatorsrequests for in-service presentations to key referral or community groups and involving facility staff in making presentations in their areas of expertise under the guidance of the DSII
• Under the direction of the DSII assist and support that staff responds to inquiries made directly to the facility in a courteous and timely manner and facilitating follow-up by the appropriateClinical Navigator
• Assist in coordinating facility-based in-services and events for referral source and community groups within time frames outlined in the marketing plan in a professional and courteous manner
• Effectively and efficiently maintains contact management database and
• Promotes the Mission and Vision of PAM Health within the work environment and community
• Respects dignity and confidentiality by adherence to all applicable policies and procedures
• Participates in OSHA required training
• Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employment
• Reports unsafe practices to management Knows own role in case of an emergency

Leadership

• Inclusiveness: Promotes cooperation fairness and equity; shows respect for people and their differences; works to understand perspectives of others; demonstrates empathy; brings out the best in others and in his/her team
• Managing Staff: Coaches evaluates develops and inspires staff; sets expectations; recognizes achievements; effectively manages conflict; aligns department goals with organization goals; provides feedback; delegates appropriately; evaluations completed on time
• Stewardship and Resource Management: Demonstrates accountability and sound judgment in managing company resources; appropriate understanding of confidentiality and company values; adheres to and supports company policies procedures and safety guidelines
• Problem-Solving: Identifies problems and involves others in seeking solutions; conducts appropriate analysis and searches for best solutions; effectively and efficiently implements appropriate responses to correct problems; responds promptly and effectively to new challenges
• Decision-Making: Makes clear consistent decisions; acts with integrity in all decisions; distinguishes relevant from irrelevant information; makes timely appropriate decisions.
• Strategic Planning and Organizing: Understands company vision and aligns priorities accordingly; measures outcomes; uses feedback to redirect as required; evaluates alternatives; appropriately organizes complex issues to desirable resolution
• Communication: Connects with peers subordinate employees and all customers; actively listens; clearly and effectively shares information; demonstrates effective oral and written communication skills; negotiates effectively.
• Quality Improvement: Strives for efficient effective high-quality performance in self and in the department; delivers timely and accurate results; resilient when responding to matters that are challenging; takes initiative to make improvements
• Leadership: Motivates others; accepts responsibility; maintains high morale in department; develops trust and credibility; expects honest and ethical behavior of self and staff
• Teamwork: Encourages cooperation and collaboration; builds effective teams; works in partnership with others; is flexible; responsive to the needs of others
• Development: Maintains up-to-date skills through involvement with professional organizations and/or continuing education

Customer Service

• Maintains the highest level of customer service via courtesy compassion and positive communication
• Promotes the Mission and Vision of Post Acute Medical within the work environment and the community
• Respects dignity and confidentiality by adherence to all applicable policies and procedures

Health and Safety

• Works in a manner that promotes safety; wears clothing appropriate to the performance of the job
• Participates in OSHA required training
• Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employment
• Reports unsafe practices to management
• Knows own role in case of an emergency

POSITION QUALIFICATIONS:

Education and Training: Possess a baccalaureate degree from an accredited college or university in a health field preferably nursing; current licensure in nursing or therapy is preferred; prior marketing and inpatient rehabilitation experience preferred; equivalent experience and clinical training may be substituted.

Minimum Work Experience: Previous management experience is preferred. Minimum of seven years of experience in healthcare marketing. Minimum of five years progressive experience with a proven record

Required Knowledge Skills and Abilities:

• Effective management and training skills related to marketing sales and territory management
• Excellent clinical and assessment skills
• Effective presentation and training skills
• Excellent written and oral communication skills
• Effective crisis management skills with demonstrated facilitation and problem solving experience
• Effective team leadership skills
• Knowledge of PPS payment/reimbursement systems
• Knowledge of patient rights and commitment to patient advocacy
• Ability to collect documents and analyze data
• Word processing and data entry skills
• Network access to community state and national resources and health services organizations
• Excellent relationship management skills with referral sources and physicians