IT Support Administrator

Why PlayStation

PlayStation isnt just the Best Place to Play its also the Best Place to Work. Today were recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5 PlayStation4 PlayStationVR PlayStationPlus acclaimed PlayStation software titles from PlayStation Studios and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation technology and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment a wholly-owned subsidiary of Sony Group Corporation.

We are seeking a hands-on and process-driven IT Support Administrator to support Joiner Mover and Leaver (JML) operations across the employee identity lifecycle. This role is responsible for executing day-to-day identity access and hardware support tasks while ensuring onboarding transfers and terminations are completed accurately securely and on time.

The ideal candidate has practical experience supporting JML workflows using ServiceNow Okta Active Directory Azure AD and Exchange Online along with strong endpoint support skills for Windows and macOS addition to operational support this role will serve as a subject matter expert (SME) in JML-related improvement initiatives partnering with cross-functional teams to enhance efficiency reliability and user experience.

Key Responsibilities

Identity Lifecycle (JML) Operations

• Implement end-to-end Joiner Mover and Leaver processes for employees and contractors
• Provision modify and deprovision user accounts and access across Okta Active Directory Azure AD and enterprise applications
• Support employee onboarding by ensuring accounts email MFA and required access are provisioned prior to start date
• Manage access updates related to role changes department transfers and location moves
• Perform timely and complete offboarding activities to remove access in accordance with security and compliance requirements
• Validate and process JML requests submitted through ServiceNow

Identity Access & Messaging Support

• Support identity and access management platforms including Okta Active Directory and Azure AD
• Administer and troubleshoot Exchange Online and Microsoft 365 user configurations
• Support MFA enrollment authentication issues and access-related troubleshooting
• Resolve user access permission and account-related incidents and requests

Endpoint & Hardware Support

• Provide hands-on hardware and endpoint support for Windows and macOS devices
• Support device provisioning setup troubleshooting and decommissioning in coordination with JML activities
• Work closely with IT Asset Management to align hardware delivery recovery and inventory updates
• Support basic peripheral and connectivity issues related to user onboarding and day-to-day operations

ITSM & Operational Support

• Manage JML-related incidents and requests using ServiceNow in alignment with SLAs
• Maintain accurate documentation and ticket updates throughout the request lifecycle
• Follow established processes while identifying gaps recurring issues or inefficiencies
• Participate in after-hours and onsite support rotations as required

JML SME & Continuous Improvement

• Serve as an authority for JML processes tools and workflows
• Contribute to JML improvement initiatives automation efforts and process optimization projects
• Partner with IT Security HR People Operations and IAM teams on lifecycle-related enhancements
• Assist in documenting procedures workflows and knowledge base articles

Qualifications

Required

• 24 years of experience in IT support or service desk roles with exposure to JML operations
• Hands-on experience with:
• ServiceNow (incident and request management)
• Okta (user lifecycle and access management)
• Active Directory and Azure AD
• Exchange Online / Microsoft 365
• Multi-Factor Authentication (MFA) support
• Experience supporting Windows and macOS hardware and operating systems
• Solid understanding of employee onboarding transfers and termination processes
• Ability to work onsite and participate in after-hours or on-call support
• Attention to detail and ability to complete repeatable operational tasks accurately

Preferred

• Experience supporting identity lifecycle automation or process improvement initiatives
• Familiarity with device management tools (Intune Jamf or similar)
• Basic scripting or automation exposure (PowerShell or similar)
• Understanding of access control principles and least-privilege concepts
• ITIL Foundation certification (preferred not required)

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity gender expression and gender reassignment) race (including colour nationality ethnic or national origin) religion or belief marital or civil partnership status disability age sexual orientation pregnancy maternity or parental status trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.