Support Agent US East
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Were Hiring: Support Agent SSI US East (Remote Full-Time Based in Madrid)
Remote from Madrid Flexible 8-hour shift 1-hour break (5 days/week)
Are you fluent in English Do you enjoy structured work cross-functional collaboration and solving operational puzzles Were looking for a Support Agent to join our SSI teamworking behind the scenes to bring magical experiences to life across the US region.
What Youll Do
As a Support Agent youll play a key role in supporting our internal teams ensuring that processes run smoothly and details are always on point. Youll manage a variety of administrative and operational tasks:
Internal & Cross-Team Support
- Keep internal tools (Jira Slack Airtable) updated and organized
- Coordinate with Producers and Project Managers on day-to-day needs
- Assist in maintaining visibility across tasks deadlines and project progress
Operational & Administrative Support:
- Assist with event setup and quality checks using internal tools
- Perform back office updates and ensure information is accurate and consistent
- Support invoicing processes and coordinate with the Finance team
- Help with venue research and initial outreach
- Contribute to budget tracking and cost allocation
- Prepare and manage contracts
Youll work closely with our team spread across US Madrid and remotely contributing to the smooth operation of some of Fevers most beloved scalable experiences.
What You Bring
- You live in Madrid and are legally eligible to work here
- You speak English fluently. Spanish is a plus!
- Experience in structured operations support or admin roles
- Strong attention to detail process orientation and follow-through
- Comfort with tools like Jira Airtable Slack Google Workspace (or quick to learn)
- A team-first mindset clear communicator and proactive problem-solver
- Ability to juggle tasks and priorities in a fast-paced environment
- Bonus: Familiarity with events production or the music industry
Why Join Us
- Work remotely with a flexible schedule
- Join a collaborative international and fast-paced team
- Help shape the backstage of magical scalable experiences
- Learn about event production internal workflows and scalable operations
- Room to grow and take on new challenges as the team evolves
We welcome people from all walks of lifeif this role excites you and youre motivated to learn and contribute we want to hear from you.
This role is located in Madrid.
#LI-Fulltime #LI-Remote
Required Experience:
Unclear Seniority
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
Discover and book the best experiences worldwide! Immerse yourself in concerts, art, events, top attractions, tours and many more things to do.
