Project & Process Improvement Manager

Overview

At Augusta Health your work matters and so do you. Whether youre delivering direct patient care supporting operations or innovating behind the scenes every role contributes to our mission of promoting wellness and healing through compassionate service. We offer more than just a job we offer a purpose-driven career in a nationally recognized independent health system located in Virginias scenic Shenandoah Valley.

Learn more about career opportunities on our Careers Page.

Our team members thrive in a supportive culture that values collaboration integrity and excellence. With opportunities across clinical and non-clinical areas Augusta Health is a place where your skills make a difference and your growth is a priority.

Why Join Augusta Health

We believe in taking care of the people who care for our community. Thats why Augusta Health offers a comprehensive and thoughtfully designed benefits package that supports your well-being career development and work-life balance. Whether youre launching your career or bringing in years of experience we provide the tools resources and encouragement to help empower you to reach your full potential personally professionally and financially.

Explore our Benefits current Hiring Incentives and our Taking Care of Us initiative which embraces Belonging Respect Inclusion Diversity Growth and Equity (B.R.I.D.G.E.) to see how we invest in our team members and culture.

Total Rewards & Benefits (may vary by position)

• Comprehensive insurance package including medical dental and vision coverage
• Retirement savings plans and financial wellness support programs
• Generous paid time off and flexible scheduling to promote work-life balance
• Career development programs including clinical ladders shared governance and advancement opportunities
• Personalized onboarding with dedicated preceptors and ongoing educational support
• Tuition reimbursement and access to onsite childcare
• Free onsite parking 24/7-armed security for your safety a Health Fitness Reimbursement Program and an onsite credit union and pharmacy
• Competitive pay with shift/weekend differentials
• Employee discounts at the cafeteria gift shop pharmacy and local entertainment venues (i.e. movie tickets)

Full details are available on our Benefits Page.

Job Summary

The Project & Process Improvement Manager leads strategic projects and process improvement initiatives that enhance efficiency quality and patient care while upholding Operational Excellence. The role serves as an expert in performance improvement and project management assembling teams managing change mitigating risks and guiding decisions. It also mentors teams in lean methods and supports leaders across Augusta Health in driving organizational process and changeâfocused projects in a collaborative innovative and accountable culture.

This position plays a critical role in supporting Augusta Healths mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative patient-centered environment and helps drive outcomes aligned with organizational priorities.

Essential Job Duties

Leads and facilitates cross-functional teams process improvement teams through Lean Six Sigma methodology and tools. The focus will be on quality safety cost outcomes and organizational improvement.

Identifies performs or manages tasks related to defining and measuring problems and undesired outcomes/metrics in large complex operations. This includes voice of the customer data collection value stream and process mapping current state stakeholder assessment and other Lean Six Sigma activities.

Leads performance and management of actions related to developing the future state goals. Conducts analysis of the gap between current state and future state by utilizing advanced data and statistical analysis techniques and Lean Six Sigma methods for assessing root causes and variance.

Applies performance improvement methodologies and tools to projects as needed (such as but not limited to Lean Six Sigma statistical process control DMAIC FMEA RCA process mapping cause and effect diagrams).

Work with the Project Owner to define the detailed project deliverables and if out of scope take the steps necessary to get all approvals

Analyze data to identify trends and areas for improvement and compliance with regulatory requirements and industry best practices.

Manage all projects from inception through post-mortem working with all agency disciplines Planning Creative Account and Production to ensure that projects are delivered in a timely cost-effective and efficient manner

Prepare and manage full-scale project plans define project tasks and resource requirements; create and enforce project schedules ensuring all internal parties meet milestones and deadlines the project plan scope schedule and collaborate with creative resources

Ensure that each project is clarified articulated to all constituents and responsibility is assigned to the appropriate player.

Schedule and manage all project meetings and deliverables

Communicate and escalate project issues and risks as appropriate

Lead and manage project teams consisting of SMEs Staff and Technical resources

Ensure that appropriate resources have been assigned to the project

Ensure clarity of roles by defining each team members deliverable for the project

Monitor and report on project activities and report on status within published timeline

Prepare and/or ensure high quality professional deliverables as required by each project plan

Facilitate the creation of toolkits to support field-based implementations when necessary

Effectively create a culture of accountability communication problem-solving and resource-effective decision making.

Actively engage and promote a culture of quality safety high-reliability patient and staff engagement and performance excellence.

Performs other duties as needed or assigned.

Required Qualifications

• Education: Bachelors degree in Business Administration Healthcare Administration Engineering or related field
• Licensure/Certification: Green Belt in Lean/Six Sigma or willingness to obtain certification within 12 months of hire date or Project Management Healthcare Certification (CHPM) or Certified Associate in Project Management (CAPM)
• Experience: 1-3 years experience in managing mid to large scale Clinical/Healthcare projects OR related industry
• Drivers License: N/A
• Eligibility to work in the United States and meet Virginia state employment requirements

Preferred Qualifications

• Education: Masters degree in Business Administration Healthcare Administration Industrial Engineering or related field
• Licensure/Certification:
  • Black Belt in Lean/Six Sigma
  • Project Management Professional (PMP) or other project management methodology certification
• Experience:
  • 3-5 years experience managing mid to large scale Clinical/Healthcare projects
  • Basic knowledge of statistics and statistical methods of analysis
  • Familiarity with regulatory and accreditation requirements
• Prior experience in a hospital healthcare system or related service-oriented environment
• Familiarity with Augusta Healths systems workflows or organizational culture is a plus

Competencies Knowledge Skills and Abilities

• Ability to manage multiple work assignments and meet tight deadlines
• Detail oriented and organized approach to problem solving PI and project initiatives.
• Adaptable to change and tight deadlines
• Ability to multi-task and successfully manage multiple client assignments of different sizes/types
• Ability to coordinate workloads with project team through entire project development to complete documents on schedule
• Strong and collaborative team player; works well in a continuous learning environment
• Strong critical thinking and communication skills
• Skilled in working closely with Project Owners and Managing Principal for project reviews
• Effective in supervising large project teams and act as mentor
• Advanced knowledge of computer spreadsheets and databases (including Microsoft Excel Word and PowerPoint Teams and project programs).
• Demonstrated professional communication: verbal and written.
• Able to speak and facilitate team activity in front of groups in a professional manner.
• Effectively presents information to diverse audiences with clarity and impact.
• Adjusts approach to match the audience and situation.
• Possesses expert leadership skills and maturity in managing difficult situations and conducting crucial conversations.

About Augusta Health

Augusta Health is an independent nonprofit mission-driven health system located in Fishersville Virginia in the heart of the Shenandoah Valley. We offer a full continuum of inpatient and outpatient services including Augusta Medical Centera 255-bed facilityand Augusta Medical Group which operates 40 practice locations and four urgent care centers. Our commitment to excellence innovation and compassionate care makes Augusta Health a leading employer and healthcare provider in the region.

Discover more about our history values and community impact on our About Us Page.

Equal Opportunity Statement

Augusta Health recruits hires and promotes qualified candidates for employment without regard to age color disability gender identity or expression marital status national or ethnic origin political affiliation race religion sex (including pregnancy) sexual orientation veteran or military discharge status and family medical or genetic information.

We are committed to fostering a diverse and inclusive workplace in accordance with federal and Virginia state employment laws.

Required Experience:

Manager