Risk & Abuse Analyst
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At Podium our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real paying customers. Every day millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
Our work and focus on helping local businesses thrive has been recognized across the industry including Forbes Next Billion Dollar Startups Forbes Cloud 100 the Inc. 5000 and Fast Companys Worlds Most Innovative Companies.
Our growth is fueled by hiring exceptional people holding them to high standards and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and decision-making and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission Podium could be a great place for you!
Risk & Abuse Analyst
Podium helps local businesses win by modernizing the way they communicate with their customers from gathering reviews and payments to messaging and marketing automation. Were passionate about building trust and delivering frictionless experiences for both our customers and their customers. As we continue to scale maintaining the integrity of our platform is essential. Were looking for a detail-oriented and analytical Fraud Risk and Compliance Abuse Analyst to help identify investigate and prevent fraudulent and abusive activity across Podiums messaging and payment features
The ideal candidate thrives to help local businesses win drives innovation and is confident in ambiguity. While this role is not purely customer-facing in nature you may be involved in escalations and resolution and will join customer meetings when appropriate. The Risk and Abuse Analyst will report directly to the Technical Support Manager.
What You Will Do:
- Identify suspicious activity abuse patterns and anomalies across accounts payments and our messaging system.
- Conduct deep-dive investigations into potential fraud abuse and compliance violations documenting findings and recommended actions.
- Support compliance workflows (ex. KYC KYB SMS Carrier Policies) by validating customer information and ensuring adherence to legal and regulatory guidelines.
- Work closely with Legal Finance Product and Customer Success teams to align on risk mitigation policy enforcement and incident response.
- Use data-driven insights to recommend product and process improvements that reduce fraud and enhance customer trust.
- Prepare case summaries and communicate high-risk findings to leadership and relevant teams.
How Youll Stand Out:
- You love to help Local Businesses Win
- 1-3 years in fraud detection risk operations or compliance within SaaS
- Strong ability to interpret data patterns query systems (SQL or similar) and identify root causes of fraudulent activity.
- Familiarity with financial fraud (e.g. payment fraud identity theft account takeovers) and regulatory frameworks such as KYC and KYB
- Experience with risk monitoring tools CRM systems fraud platforms (ex. Stripe Radar)
Benefits
- Open and transparent culture
- Life insurance long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time plus three 4-day summer holiday weekends
- Excellent medical dental and vision benefits
- 401k Plan
- Bi-annual swag drops with cool Podium gear and apparel
- A stellar HQ (Utah) gym with local professional coaches and classes offered
- Onsite HQ (Utah) child care center subsidized for employees
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion gender national origin sexual orientation gender identity or expression age disability genetic information marital status or veteran status.
Required Experience:
IC
Key Skills
- ISO 27001
- Microsoft Access
- Risk Management
- Financial Services
- PCI
- Risk Analysis
- Analysis Skills
- COBIT
- NIST Standards
- SOX
- Information Security
- Data Analysis Skills
About Company
AI-powered lead generation and management platform that helps you convert more leads and make more money.
