Credit Care Officer

Were looking for a Collections Officer to join our Risk team in Bundaberg. This role is ideal for someone with a positive bubbly attitude who is comfortable having conversations open to feedback and keen to learn and grow in a supportive team environment.

The Opportunity

As a Collections Officer youll be responsible for contacting borrowers whose accounts are in early arrears. Youll work closely with customers to understand their situation issue required notices identify potential hardship support and ensure all actions are completed accurately and in line with policy and legislation.

Your Role

• Contact borrowers regarding accounts in arrears and overdue rates
• Collect on accounts up to 59 days in arrears
• Issue required notices and documentation
• Identify customers who may be eligible for hardship assistance
• Maintain accurate records within the core banking system
• Support effective and compliant collections processes
• Complete general collections and administrative duties as required
• Undertake additional tasks as directed by the Collections Supervisor or leadership

What You Bring

• Experience in collections banking or customer service is desirable but not essential
• A good attitude friendly approach and willingness to engage with customers
• Strong communication skills and confidence on the phone
• Attention to detail and a commitment to accuracy
• Ability to work efficiently meet deadlines and follow procedures
• Competency using computer systems and Microsoft Office (training provided)

Why Youll Love Working Here

• A supportive close-knit team based in Bundaberg
• Ongoing training and development opportunities
• A role where attitude and effort are genuinely valued
• The chance to build a career within a trusted Australian bank
• An environment that encourages teamwork learning and continuous improvement

Ready To Apply

You dont need to know everything on day one were looking for someone whos eager to learn!

If youre someone with a great attitude a friendly and bubbly approach and the confidence to pick up the phone and help customers please apply by Wednesday 28th January 2026. If you have any questions reach out to .

We celebrate diversity and are committed to creating an inclusive workplace. We welcome applications from people of all backgrounds identities and abilities. If you need adjustments during the recruitment process please let us know.

Employment with MyState is subject to background checks including Bankruptcy Police and Credit checks to verify your suitability to work in the finance sector.