Front Desk, Insurance & Enrollment Systems Trainer

Please Note: This role requires traveling at least 2 weeks per month to various clinics across multiple states

Reporting to the Manager Strategic Implementation the Front Desk Insurance & Enrollment Systems Trainer is responsible for delivering high-quality engaging training for CSC staff and clinic leadership on front-office enrollment insurance verifications billing and payment workflows within the CMS EMR (KIPU). This role ensures clinic staff understands workflows that support accurate insurance verification and enrollment compliant billing and effective revenue capture.

Along the way well invest in your well-being through a benefits package for full-time employees that includes:

• Subsidized medical dental and vision insurance
• Health savings account
• Short and long-term disability insurance
• Life insurance
• Paid sick vacation and holiday time
• 401K retirement plan with match
• Tuition and Continuing Medical Education reimbursement up to 100%
• Employee assistance program to support your mental health and wellness
• Ongoing professional development

Primary Job Responsibilities:

• Designs and delivers focused training for adult learners using a mix of virtual sessions hands-on system practice guided walkthroughs and structured didactic instruction to support knowledge retention and real-world application
• Adjusts training modality and pacing based on learner needs role complexity and implementation phase to ensure effective adoption and competency
• Facilitates instructor-led virtual and in-person training sessions focused on EMR training for front office and clinic staff on enrollment insurance verification billing workflows and payment collection processes
• Facilitates onboarding refresher and update training for CSCs and clinic managers
• Reinforces standardized workflows documentation requirements and state specific processes and payer specific processes
• Provides go-live and post-implementation support during clinic launches workflow changes and system updates
• Identifies common training gaps user challenges recurring user errors or workflow breakdowns; escalates workflow or system issues to Strategic Implementation and RCM teams
• Assists with development maintenance and updates of training materials job aids quick-reference guides and competency tools
• Responsible for ensuring training attendance completion and competency validation
• Supports change management and adoption efforts by reinforcing best practices and approved workflows across clinics
• Utilizes AI and emerging technologies to optimize training workflows enabling more time for hands-on coaching and individualized learner support

Qualifications:

Education Certification and Experience Requirements

• Associates or Bachelors degree in healthcare administration education or related field or equivalent experience
• Revenue cycle or training certifications preferred
• Experience delivering adult training in healthcare behavioral health or EMR systems strongly preferred
• Strong facilitation presentation and classroom management skills
• Ability to travel up to 50% of the time
• Ability to work off-hours when necessary
• Experience training staff on operational or system workflows preferred
• Experience in insurance verification enrollment billing or revenue cycle operations preferred
• Experience with KIPU EMR preferred
• Valid Driver License and Motor Vehicle Clearance (clean driving record for 39 months).

Physical Requirements & Working Conditions

• Prolonged sitting standing frequent bending stooping or stretching associated with an office environment
• Manual dexterity using a calculator and computer keyboard
• Frequent and prolonged typing and operation of computer keyboard and telephones
• Ability to work flexible hours during critical implementation phases
• Ability to travel independently as needed and travel to assigned CMS sites

Skills Requirements

• Ability to maintain confidentiality to ensure compliance with HIPAA and 42 CFR Part 2
• Intermediate to advanced computer knowledge including ability to navigate in electronic health records
• Ability to communicate clearly and effectively between all organizational levels and with outside providers
• Ability to coach train and motivate employees and evaluate their performance
• General knowledge and aptitude for working independently with adults of mixed ethnic groups
• Culturally competent and sensitive to client and employee needs
• Demonstrated ability in medication administration accuracy and ability to maintain accurate client records
• Excellent organizational skills accuracy and attention to detail
• Problem solving conflict resolution time management and strong customer service skills
• Strong team player comfortable working in a fast-paced setting
• Flexible with the ability to work in a continuously changing environment
• Ability to work flexible hours including nights weekends and holidays

Tool and Equipment Abilities:

• Frequent use of telephone computer printer fax machine and copier
• Frequent use of the internet and various web browser software and Microsoft Office Products including Outlook Word Excel and Power Point
• Frequent use of electronic health record

#CRPSF

About Community Medical Services

Community Medical Services (CMS) is a CARF-accredited addiction treatment program providing services in the form of outpatient medication-assisted treatment and one-on-one and group counseling to those seeking help with their opioid use disorder. Headquartered in Arizona with more than 70 treatment clinics in 14 states CMS is dedicated to meeting the challenges presented by the growing opioid epidemic in communities where treatment is lacking.

Our Commitment

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex disability status sexual orientation gender identity age protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Other Conditions

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.