Manager Patient Outreach, IHCI
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Job Location:
Indianapolis, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Join Community
The Innovative Healthcare Collaborative of Indiana (IHCI) is a joint venture between Community Health Network and Deaconess Health System. Its goal is to support our sponsors and partners in their strategic evolution to positively impact and improve the healthcare delivery system.
Make a Difference
The Manager of Patient Outreach for IHCI will lead the development and management of a centralized call center dedicated to proactive patient engagement. This role is critical to advancing care management initiatives and improving outcomes under value-based care contracts. You will oversee daily operations optimize workflows and ensure high-quality patient interactions that align with organizational goals.
What Youll Do
- Recruit train and manage outreach specialists. Foster a culture of accountability professional development and high performance.
- Establish and manage call center processes for outbound patient outreach focusing on care coordination gap closure and engagement.
- Ensure adherence to HIPAA and organizational standards. Implement quality assurance measures and address operational issues promptly.
- Partner with clinical and operational teams to align outreach priorities. Prepare and present performance reports for leadership.
- Drive initiatives for technology adoption workflow optimization and scalability. Position the team for future growth and potential expansion.
Exceptional Skills and Qualifications
- Associate degree (or equivalent) in healthcare administration business or related field is required or
- Bachelors degree in progress with an estimated graduation date provided at the time of hire is required.
- Five (5) or more years of experience in healthcare operations call center management or care coordination is required.
- Five (5) or more years of population health care management and/or patient engagement strategies is required.
- Strong leadership and team management abilities.
- Excellent communication skills (oral and written).
- Critical thinking and problem-solving skills.
- Ability to act as a servant leader and foster collaboration.
- Strategic thinking and decision-making capabilities.
Required Experience:
Manager
Key Skills
- Air Ticketing
- API
- CAD CAM
- Data Management
- Equity
- Import & Export
About Company
Community Health Network was created more than 60 years ago by our neighbors, for our neighbors. We've never forgotten that heritage that began with Community Hospital East. To this day, we're still locally based and locally controlled, and we're as closely tied to our communities as ... View more
