Financial Services Collection Specialist

North Andover, MA - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Summary

FHC is a family-owned company that has been growing since 1999. Were committed to delivering exceptional customer experiences while meeting or exceeding federal and state safety standards. Our diverse portfolio spans both Public and Private Sectors and we take pride in our reputation for quality and compliance.

Were looking for motivated and compassionate individuals who share our dedication to excellence. If you thrive in a fast-paced environment and want to make a meaningful impact FHC is the place for you.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Establish contact with customers to recover delinquencies and offer available solutions to repay their accounts placed with FHC.
Locate/skip-trace customers using state of the art skip-tracing tools combined with internet access.
Record accurate and detailed notes maintaining log of communication and all collection activities for each file.
Ensure all performance deadlines objectives and goals are met as set by department standards.
Adhere to consumer protection laws and FHCs standard practices and policies.

Competencies

Must possess excellent verbal negotiation customer service and persuasion skills.
Well organized results driven and able to work in a high volume and fast-paced office environment.
Flexibility to adapt and resolve challenging situations calmly and professionally.
Ability to prioritize and manage multiple tasks exercising sound judgement.
Ability to work required full time schedule consisting of 3 shifts 8am-4:30pm EST and 2 shifts 11:30am-8pm EST. and potentially ad hoc Saturdays (8am-12pm).
Attendance and punctuality are a must. (Reliable transportation is required.)

Work Environment

Federal and State contractor Call/Contact Center.
In office: North Andover MA

Required Experience:

SummaryFHC is a family-owned company that has been growing since 1999. Were committed to delivering exceptional customer experiences while meeting or exceeding federal and state safety standards. Our diverse portfolio spans both Public and Private Sectors and we take pride in our reputation for qual...