Guest Services Coordinator (Seasonal) Hotel del Coronado, A Curio Collection by Hilton

EOE/AA/Disabled/Veterans

The iconicHotel del Coronadois looking for aSeasonal Guest Service Coordinatorto join the Bell person team!

Joinone of the last surviving wooden Victorian beach resorts in the world and after a$400M renovationand expansion the resort is more stunning than ever.

Located on Coronado Island just minutes from Downtown San Diego this 28-acre property was built in 1888 and has over 750 rooms (to include cottages and villas) 65000 square feet of banquet space and 10 food and beverage outlets. This includes 4 restaurants 2 bars food truck marketplace ice cream shop and in-room dining.

Classification: Full-Time

Shift: Various must be available to weekdays weekends and holidays.

Pay Rate:The pay rate for this role is $21.16 and is based on applicable and specialized experience and location.

Union Position:This position is part of the Local 30 Union which requirescomplete open availability. We arenot able to accommodate schedule restrictions and full-time hours arenotguaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established. You must be comfortable with a schedule and hours that may vary from week to week.

What will I be doing

As a Guest Service Coordinator you would be responsible for providing office support in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Handle all phone calls verbal requests and computer originated requests delegating these tasks to a bell person G.E.L. Concierge or Supervisor. Ensure all necessary information is accurate complete & legible on claim tickets charge slips or handwritten logs.
• Prepare all paperwork rooming lists and other necessary items for amenity deliveries or group porterage. Ensure all information is accurate and complete in digital software. Communicate operational or guest challenges to management. Handle meeting planner requests in efficient & professional manner.
• Store & retrieve guest luggage. Give guests directions to meeting rooms/guest rooms as needed. Check and be aware of daily activities transactions and occupancy.
• Able to convey resort outlet information and other hotel services
• Maintain an atmosphere of pleasant hospitality including clear communication with guests staff and management
• Greet guests in the lobby as they pass by. During periods of slower business the Guest Services Coordinator should be standing in the lobby and in front of the Bell Reception desk in order to more effectively greet guests as they arrive to the lobby
• The Guest Services Coordinator must also be able to operate the elevator for at least thirty (30) minutes
• Participate in internal meetings as needed. Convey Resort outlet information and other hotel services. Cover non-tipped positions breaks such as Valet Cashier Aloha Booth etc.

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportiveparental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education:Access to a wide variety of educational credentials(ex. college degrees high school completion English-language learning digital literacy professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon the classification and union status of the position.

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