Talent Manager East Coast

The Manager Talent Management  plays a vital role in managing the performance growth and experience of a high volume roster of Instructor Talent of SoulCycle Instructors. The ideal candidate will support Instructors operationally fostering a positive work environment and providing clear communication and feedback. As a partner to our talent and cross functional teams the Manager Talent Management is expected to actively collaborate and build strong supportive relationships driving both individual and  business performance in a fast paced high pressure and highly creative environment. This person brings direct experience working with creative talent and has a people first mindset strong business acumen and the ability to thrive under pressure while maintaining authenticity integrity and empathy. 

Reports to the Senior Manager Instructor Talent. This role is a remote work from home position for candidates located on the East Coast. The role requires occasional travel up to 5% of the time.

The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

WHAT YOULL DO

• Manage a high volume roster of SoulCycle Instructors serving as their main point of contact for guidance support and overall performance management including reviews feedback and administrative assistance. 
• Facilitate consistent communication with Instructors and hold regular meetings for coaching and feedback; Serve as the main point of contact and primary source of information for Instructors
• Provide elevated employee relations support taking the lead on Instructor issues with timely escalation and discretion on high risk matters; Partner with the People Team as needed.
• Serve as a trusted advocate for Instructors identifying proactive solutions to support their career growth and align with scheduling and business needs. 
• Partner with Schedule Strategy and Optimization and field leadership to drive business success by continuously optimizing studio and instructor schedules
• Attend and visit studios and Instructors riding with Instructors in your roster to ensure they are consistently providing an on brand experience.
• Support Instructor involvement in cross functional opportunities including retail marketing partnerships and other content  initiatives
• Partner with Talent Team to ensure the Instructor population is consistently receiving real time communication and updates surrounding his/her/their employment and business contribution
• Perform key administrative tasks including Instructor Statistics & Analytics Human Resources Information Systems Applicant Tracking Systems and Time Management
• Ensure clear and timely communication with internal departments escalating high risk issues immediately and directly with the relative partners 
• Liaise with studio manager to ensure Instructors have needed supplies and working equipment and facilities; escalates ongoing issues
• Track and submit manual Instructor payroll hours PTO and expenses as needed
• Perform other duties and responsibilities as assigned

Qualifications :

WHO YOU ARE

• 3- 5 years of professional  experience in Administrative & Operations Management ideally within the Fitness Wellness or Entertainment industry with direct exposure to creative or performer talent.
• Demonstrated experience with multi unit or high volume rosters  a minimum of 30 direct reports in a fast paced high pressure environment
• Direct experience with managing creative talent providing them support with building business impact and increasing their performance 
• Applies a data driven approach to management 
• Experience handling Employee Relations issues as a direct line manager including high risk cases
• High level of empathy and the ability to partner with Instructors to drive strong business performance
• Must have a positive can-do attitude with the ability to handle a high volume of email and phone calls
• Able to think strategically while executing tactically under tight deadlines
• Exceptional interpersonal and communication skills- written verbal and visual
• Highly organized  with strong attention to detail and follow through
• Must be able to work a flexible schedule and non-traditional hours; including travel and field work
• Self-starter with a collaborative spirit; comfortable navigating ambiguity
• High level of tact and confidentiality

Pay Transparency: Salary range $65k - $75k

Additional Information :

JOINING THE SOULCYCLE FAMILY

As a member of the SoulCycle family you will enjoy:

• Competitive salary benefits and perks/discounts at SoulCycle
• Unlimited complimentary rides at all SoulCycle locations
• Growth leadership and professional development opportunities

The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States. 

Remote Work :

Yes

Employment Type :

Full-time