Ryan White Non-Medical Case Manager

Minneapolis, MN - USA

Hourly Salary: $ 26 - 28

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Who We Are: Native American Community Clinic opened its doors in 2003 to address the health disparities within the urban Native American community of the Twin Cities. Our mission is to promote the health & wellness of mind body and spirit of Native American families. We offer a full range of healthcare services that include Medical Behavioral Health Dental and Substance Abuse programs. NACC offers comprehensive HIV services including robust HIV testing programs partner services HIV care and other infectious disease care and HIV prevention services including PrEP/PEP. NACC also offers full-spectrum harm reduction services both within the clinic setting and in outreach settings. NACC approaches healthcare by addressing root causes of health disparities including access to food housing and health insurance with services such as resource navigation care coordination outreach and community-based activities through the use of our peer recovery coaches and community health workers. NACC strives to honor health and tradition by providing spiritual care and access to traditional healing through our Elders in Residence.

Job Summary: The Ryan White Non-Medical Case Manager (NMCM) provides supportive case management services to individuals living with HIV focusing on improving access to and retention in needed core medical and other support the context of an integrated collaborative team this position independently carries a caseload of clients leads the delivery of social services and benefits navigation and is responsible for ongoing documentation and data reporting to funders. The NMCM provides coordination guidance and assistance in accessing medical social community legal financial employment vocational and/or other needed services. Services are delivered within a harm-reduction model utilizing a nonjudgmental approach to clients substance use and other factors. This position offers an opportunity to make a significant impact in the lives of individuals living with HIV contributing to the efficiency and effectiveness of their care and support systems.

Duties and Responsibilities:

Provide the following services to clients:

Conduct initial assessments for eligibility determination and service needs identification.
Develop individualized care plans that respect the clients cultural values addressing barriers to care including homelessness or injection drug use in a nonjudgmental manner.
Continuous client monitoring to assess the efficacy of the care plan
Re-evaluation of the care plan at least every 6 months with adaptations as necessary
Provide education and guidance to clients about HIV care and treatment options ensuring timely and coordinated access to medically appropriate levels of health and support services and continuity of care
Assist clients in navigating benefits and healthcare systems.
Assist clients in accessing available resources such as food access social supports housing resources and specialty healthcare.
Support clients in transportation needs and accompany patients to appointments as appropriate.
Advocate for clients and review their utilization of services ensuring they areclient-specific.
Ongoing assessment of the clients and other key family members needs and personal support systems
Consistently and efficiently tracking and reporting Ryan White required data
Work in coordination with another Ryan White Medical and Non-Medical Case managers
Work collaboratively with an interdisciplinary team including directly with the HIV clinical care team.
Ensure a high level of confidentiality and sensitivity while dealing with clients personal information.
Engage with clients using various methods (phone in-person outreach during clinic visits) including harm reduction-based community outreach.
Maintain ongoing documentation in compliance with Ryan White program requirements.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Qualifications:

Case management experience including self-directed follow-up with clients in a timely manner
Direct experience working with American Indian/Alaska Native communities
Ability to deliver services in a manner that reflects knowledge of Native American community values beliefs and history and to interact with patients in a manner that demonstrates respect and understanding of cultural norms
Knowledge of harm reduction and ability to deliver non-judgmental client-centered services
Experience working with unsheltered individuals awareness of possible barriers to care and commitment to delivering accessible services
Basic knowledge of HIV/AIDS including treatment transmission and available services
Knowledge of HIPAA and ability to implement privacy and confidentiality practices
Experience in a health care delivery system
Sensitivity to confidential health information and HIV/AIDS related issues and controversies and ability to adhere to related policy procedures and law.
Excellent time management and organizational skills
Ability to work independently
Ability to prioritize clinical requirements in balance with Ryan White case mgmt requirements
Ability to adapt to any changes in federal and state grant requirements
Proficiency in MS Office (teams word outlook excel)
Ability to learn and utilize new data tracking systems pertinent to job role
Experience with or willingness to learn EPIC (electronic medical records system)
Outstanding communication skills oral and written
Ability to work efficiently and collaboratively in a diverse work environment

Preferred Qualifications:

Associate or Bachelors Degree
Experience working with people who inject drugs
Experience working with people living with HIV
Some experience working with clients to access state and/or federally funded benefits or assistance programs (Medicare Medicaid etc)
Ability to maintain a flexible work schedule including occasional evening and weekend hours to meet the program participant needs and availability
Personal vehicle and valid drivers license to be used for work purposes--organization will reimburse for gas/mileage

Physical Demands and Work Environment:

Frequently required to utilize hand and finger dexterity
Frequently required to walk
Occasionally required to climb balance bend stoop kneel or crawl
Frequently required to talk or hear
While performing the duties of this job the noise level in the work environment is usually moderate
Frequently required to lift or move 10lbs and occasionally 25lbs
Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus

Benefits:

MEDICAL (HSA w/employer contributions; Traditional Buy-Up plan)
Dental (Delta)
401K with company match
STD
LTD
Supplemental Life
Optional coverages: Critical Illness Hospital Indemnity Whole Life Accident Insurances

Required Experience:

Manager

Who We Are: Native American Community Clinic opened its doors in 2003 to address the health disparities within the urban Native American community of the Twin Cities. Our mission is to promote the health & wellness of mind body and spirit of Native American families. We offer a full range of healthc...