Card Services Specialist I

Build Your Future Here:

Thinking of changing jobs or starting your career at a growing company with an award-winning culture Well you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank we will work together to help you achieve your career goals just like we help thousands of clients reach their financial goals.

Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio West Virginia Kentucky Virginia Washington D.C. and also have Specialty Finance offices in Minnesota Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003.

We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank and work:

• American Banker Best Banks to Work For inand 2025
• Top Workplaces USA national award inand 2025
• Newsweeks Americas Best Banks 2023 and 2024
• Newsweeks Americas Greatest Workplaces 2024 and 2025
• Forbes Americas Best Banks 2024 and 2025
• Forbes Best-in-State Banksand 2025
• TIMEs Americas Growth Leaders 2026 award winner

At Peoples Bank we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associates life. Thats why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match employee stock purchase plan various education assistance programs such as student loan and tuition paydown/reimbursement paid vacation and holidays and much more. For full details of our benefits offerings please visit: associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives will be fundamental in your contributing to the teams success as well as the organization.

Job Purpose

This position is responsible for delivering outstanding customer service by consistently providing support with a friendly demeanor and a can-do attitude for ATM Debit and Prepaid Debit Card Products offered by Peoples Bank. The candidate by using job knowledge and available systems information must make every effort to independently answer questions and resolve issues in a timely manner.

Job Duties

• Responsible for assisting both internal and external customers with questions and problem resolution for ATM Debit and Prepaid Debit Card Products offered by Peoples Bank via phone or through automated systems
• Responsible for providing information research and problem resolution for disputed ACH and Debit Card transactions.
• Process disputes chargebacks and representments daily
• Maintain thorough understanding of all procedures and applicable regulations
• Will monitor reports complete service requests and perform routine debit card maintenance
• Process requests for employee credit cards
• Monitor disputed transactions for possible fraudulent activity
• Will perform special projects as assigned

Normal Hours are 8:00am to 5:00PM Monday Friday; some Saturdays 8:00am-12:00pm.

Education Experience and Job Skills

• High School Diploma or GED certificate required Associates degree preferred
• At least 1 year of banking experience preferred
• Knowledge of MasterCard Dispute processing preferred
• Must have strong customer care skills and attention to detail
• Excellent verbal and written communication skills with the ability to respond to customers and co-workers alike
• Ability to set work priorities while under pressure to meet daily deadlines
• Strong knowledge of Microsoft Office products
• Prior experience with Salesforce and FIS/IBS financial software products is preferred but not required
• Must be able to work in a team environment with the ability to interact in a positive manner with co-workers and management
• Efficiency oriented self-motivated and a flexible team player who is adaptable to change

Basic Qualifications:

• High School diploma or GED certificate required.

Equal Opportunity Employer M/F/Disabled/Vet;
If you are unable to complete this application due to a disability contact to ask for an accommodation alternative application process or other inquiries.