Wellbeing Manager
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
At Collegio alla Querce Auberge Collection wellbeing is an essential part of how guests experience the hotel through intentional joyful and deeply human moments of care.
The Wellbeing Manager plays a key role in embracing the Auberge Joy of Wellbeing concept of intentional joyful and deeply human wellbeing experiences embodying the fundamentals of cultivating joy with consistency care and the role of Wellbeing Manager you will be inspired to lead with intention supporting your team and your peers in delivering exceptional heartfelt service.
Wellbeing Manager
Act as a brand ambassador for Collegio alla Querce Auberge Collection embodying the brands values through leadership presence on the floor and a commitment to team engagement fostering a culture of pride consistency and genuine care
Plans all aspects of wellbeing experiences delivery and execution
Maintains consistent guest satisfaction through collating guest feedback received from hotel surveys and communicate this with the team implementing changes or training where necessary
Shows solid knowledge of all aspects of the treatments and the ability to recommend and suggestive selling
Supports all aspects of retail guest assistance product display product inventory suggestive selling inventory and merchandising
Handles guest complaints or problems immediately ensuring guest satisfaction. Communicate all of the above to management to ensure communication to all necessary departments
Provides daily and monthly financial and statistical reports for the Hotel and General Manager and Home Office incorporating justifications of performance proposals and recommendations to optimize financial performance
Liaises with the hotel Sales and Marketing department to understand the spas annual marketing plan. Coordinate all promotional activities PR and events in line with the marketing plan
Aims to achieve consistently high scores in spa audits resolving any highlighted issues through training or reviewing operational procedures
Qualifications :
A minimum of three years experience in the same role within a luxury hospitality environment is a requirement
Wellbeing and guest oriented with the ability to provide the ultimate experience for guests
Experience with developing financial budgets for a spa
Ability to monitor and drive the spa performance through set KPIs
Ability to inspire empower retain and develop the team
Additional Information :
About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine innovative wellbeing and gracious yet unobtrusive service. With 30 one-of-a-kind hotels resorts and residences Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations.
For more information:
Connect with Auberge Collection on Instagram TikTok Facebook and LinkedIn @Auberge and #AlwaysAuberge
About Friedkin
Friedkin is a privately held family of global brands spanning automotive entertainment hospitality investments and sports.
Founded in 1969 and headquartered in Houston Texas the company is led by Chief Executive Dan Friedkin and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota 30WEST Accelerated Solutions Group AS Roma Ascent Automotive Group Auberge Collection Congaree Copilot Capital Diamond Creek Everton Football Club GSFSGroup Imperative Entertainment Legendary Expeditions NEON Northside Lexus Pursuit Sports The Friedkin Group International USAL and Westside Lexus.
For more information please visit
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
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