Relationship Manager Remote
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
As a leader in consumer data and identity-based marketing solutions Experian Marketing Services is improving the business and consumer experience by offering a complete identity solution. Were doing so through a clearer view across the digital customer buying journey and with strong acquisitions of leading AdTech and MarTech providers with the most recent being Audigent the leader in sell-side data and curation
The Customer Success Manager Financial Services Vertical will play an important role in EMSs commercial team managing client relationships such as banks credit unions and other financial institutions to manage and drive successful partnerships driving revenue across the business.
- Manage end-to-end customer relationships across a portfolio of customers using Experians Consumer Sync and Consumer View products
- Work with and support your assigned Account Director on a set of named strategic accounts to achieve growth.
- Responsibilities include client management education contract negotiation and daily support
- Important metrics for success are customer renewal rate revenue retention rate upsell/cross-sell rate and customer satisfaction
- Work with your counterparts across solutions engineering operations billing and finance to ensure continuity across the business
- Communication with clients is frequent and includes weekly status calls with and occasional travel to client locations.
- Gather industry information within assigned portfolio. Including subscribing to industry newsletters and trade magazines.
- Develop relationships across all client/prospect base and internal departments.
- Cast wide and deep net at existing clients know how to navigate organizations ask for introductions and help; promote EMS across many use cases at client.
- You will report to the Sales Director
- You will be required to travel approx. 25%
Qualifications :
- Bachelors Degree or equivalent experience
- 5 years sales/marketing experience required; Minimum 3 years experience as a Partner Manager Customer Success Manager or Account Manager
- Experience managing portfolio of revenue between $5 - $15M annually
- Experience managing financial service clients such as: Credit Unions Central Banks Regional Banks Housing and Mortgage companies Wealth Management Firms and Fintech.
- Experience using customer service skills to cultivate client relationships
- Experience managing a large project portfolio with varying levels of details
Additional Information :
Benefits/Perks:
- Great compensation package and incentive plan.
- Core benefits including medical dental vision and matching 401K.
- Flexible work environment ability to work remote hybrid or in-office.
- Flexible time off including volunteer time off vacation sick and 12-paid holidays.
- Explore all our exciting benefits here: uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward and recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LI-Remote
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Business Development
- Sales Experience
- Loyalty Marketing
- Portfolio Management
- Wealth Management
- Financial Services
- Algebra
- Territory Management
- Banking
- Relationship Management
- Customer relationship management
- Geometry
About Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, ... View more
