Senior Manager Services Program Management

Primary Function of Position

The Senior Manager Services Program Management structures and organizes a diverse set of activities in support of Global Services readiness to provide high-quality customer experience with Intuitive products.

The Sr. Manager Services Program Management orchestrates activities on behalf of the Global Services Business Unit (GSBU) in support of launching new products and executing key strategic initiatives within demanding product release schedules. They must be highly organized and detail-oriented and interact fluidly and effectively with numerous individuals and departments.

The Sr. Manager will have a close working relationship with Intuitives Engineering teams / Engineering PMO and the Field Service Technical Support Customer Success and Service Operations teams supporting each product. With the development and introduction of new products the Sr. Manager will lead a team responsible for identifying service strategies service requirements risks deliverables and schedules supporting a specific Intuitive product line. The success of the Services Program Management team is mission critical to the success of the Global Services Business Unit. This is where your leadership hands-on experience supporting global service organizations fascination with robotics and passion for leading change within a complex fast-paced highly regulated environment can make a direct impact.

Essential Job Duties

• Develop a small team of highly capable professional project managers and coordinators to meet the needs of the organization. Organize and prioritize the work of the team to accomplish the objectives of the SPMO. Act as player-coach for staff. Develop their capabilities and provide professional development path. Periodically assess staff performance and provide feedback both formal and informal.

• Manage the activities and deliverables of the Global Services Core Team for all projects in assigned scope from project initiation through product release. Help the functional managers of the Core Team plan and execute all activities required to achieve project goals. Facilitate resource planning load balancing and priority setting by functional managers by providing clear concise actionable data.

• Coordinate effectively with multiple teams who are driving overall product development programs to understand project goals scope and timelines and help functional managers negotiate resources and schedules.

• Develop new and improved work processes for the SPMO. Explore champion and build new processes that make the overall organization more effective and efficient and result in better products faster.

• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

• Contributes to product development process optimization by sharing best practice development lessons learned resource leveling and process input.

• Presents project status updates to senior management team.

Qualifications :

Required Skills and Experience

• Must be a highly passionate individual who cares deeply about delivering improved surgical solutions to patients and has the proven ability to coordinate the efforts of talented people.

• Strong project/program management planning decision making negotiating and change management skills.

• Minimum 10 years of experience leading the introduction of new products into a service or manufacturing operations environment.

• Strong experience managing a small team of project/program managers and project coordinators preferably in a regulated industry.

• Exceptional aptitude for cultivating collaboration across department boundaries. Proven influence in cross-functional teams without formal authority to ensure project success.

• Operations and/or medical device industry experience preferred.

• Strong communication influence leadership change management conflict management and negotiation skills.

• High level of proficiency using Microsoft Project Smartsheet or other Project Management software.

• Must possess strong attention to detail individual initiative and a sense of ownership.

• Must be an effective communicator capable of interfacing with all levels of the organization from front-line engineers to executives.

• Requires knowledge of engineering product strategy and business management.

• Comfortable with all phases of the product development lifecycle including idea generation concept development testing design implementation validation and transfer.

• Budgets project/program cost tracking and other technical management administrative experience

Required Education and Training

• Four-year degree (Bachelors degree or global equivalent) in Engineering or a scientific field preferred business finance or other related field will be considered in conjunction with experience.

• Minimum 3 years experience in people leadership (or equivalent)

Preferred Skills and Experience

• PMP or other project management certification preferred.

• Capable of maintaining a rapid pace enjoying having multiple projects simultaneously. Can change course be scrappy and get things done on short timeframes.

• Experience working in a regulated environment. Familiarity with medical device regulations CFR & ISO preferred.

Additional Information :

Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)) some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the governments licensing process can take 3 to 6 months) or (ii) implement a Technology Control Plan (TCP) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employeesstart date which may or may not be flexible and within a timeframe that does not unreasonably impede the hiring need. If applicable candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target base compensation ranges are listed.

Remote Work :

No

Employment Type :

Full-time