Senior Technical Operations Program Manager, Devices & Services Experience Design
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Job Location:
Seattle, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
The Senior Technical Operations Program Manager will be part of the Devices & Services Experience Design (DXD) Operations team supporting and managing studio-wide software tools and devices for our 300 person design organization. This role will partner closely with multiple DXD cross-functional teamsincluding UX Design Industrial Design Packaging Research Model Shop AI Systems Design Program Management and Design Technologiststo define strategy operationalize stabilize and scale the tooling operations that underpin the day-to-day efforts of the studio. This role combines program management expertise with technical backend infrastructure oversight.
This role will work with cross-organizational partners to define roll out execute and measure this program. To be successful this person will need to bring stakeholders along to gain their buy-in and support. You will need to manage communications across levels and organizations within Amazon to train teams on how the program works communicate the programs impact and manage escalations when design is at risk. Candidates should exhibit leadership high judgment the ability to influence and effective organizational and communication skills. This position requires both strategic thinking for long-term tool planning and tactical execution for day-to-day administration and support.
Key job responsibilities
Develop and maintain a comprehensive tool strategy roadmap and governance framework to align with organizational needs including tool selection standardization and continuous improvement initiatives to help scale prioritize and manage program operations across the studio.
Manage the complete tool lifecycle and vendor relationships from evaluation and third-party vendor onboarding through provisioning renewals and budget forecasting while maintaining inventory of all licenses and subscriptions.
Partner with legal procurement and security teams to ensure compliance with Amazon-wide policies including contract management security reviews and Single Sign-On processes.
Drive tooling operations and support including admin permissions software installation configuration troubleshooting and establishing processes for tool requests and approvals.
Optimize software spend and compliance through license management utilization analysis and ensuring adherence to licensing agreements and usage terms.
Create metrics dashboards and documentation to track tool adoption usage satisfaction and ROI while maintaining standard operating procedures and best practices. Lead training initiatives and knowledge sharing for tool usage and workflows.
Define and lead DXDs device management strategy including storage procurement distribution and governance.
About the team
The Devices & Services Experience Design (DXD) team leads user experience and industrial design innovation across Amazons device portfolio including Echo Fire TV Fire Tablets and the Alexa app. Our team works at the intersection of design product and engineering creating meaningful hardware and software experiences that enhance customer lives. We believe in storytelling and thinking holistically to craft the why behind everything we ship.
- 6 years of working cross functionally with tech and non-tech teams experience
- 6 years of cross functional project delivery experience
- 6 years of program or project management experience
- Experience defining and executing program requirements
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience in technical support or experience troubleshooting and debugging technical systems and experience that includes strong analytical skills attention to detail and effective communication abilities
- Demonstrated practice of managing system integration across multiple tools including workflow API and automation experience
- Experience managing analyzing and communicating results to senior leadership while working cross functionally across several teams
- Knowledge of cloud computing IT infrastructure and different programming languages
- Experience working with fast-moving high-performance teams and driving innovative solutions tailored to unique business environments
- 6 years of change management experience
- Knowledge of compliance and security standards across the enterprise IT landscape
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
This role will work with cross-organizational partners to define roll out execute and measure this program. To be successful this person will need to bring stakeholders along to gain their buy-in and support. You will need to manage communications across levels and organizations within Amazon to train teams on how the program works communicate the programs impact and manage escalations when design is at risk. Candidates should exhibit leadership high judgment the ability to influence and effective organizational and communication skills. This position requires both strategic thinking for long-term tool planning and tactical execution for day-to-day administration and support.
Key job responsibilities
Develop and maintain a comprehensive tool strategy roadmap and governance framework to align with organizational needs including tool selection standardization and continuous improvement initiatives to help scale prioritize and manage program operations across the studio.
Manage the complete tool lifecycle and vendor relationships from evaluation and third-party vendor onboarding through provisioning renewals and budget forecasting while maintaining inventory of all licenses and subscriptions.
Partner with legal procurement and security teams to ensure compliance with Amazon-wide policies including contract management security reviews and Single Sign-On processes.
Drive tooling operations and support including admin permissions software installation configuration troubleshooting and establishing processes for tool requests and approvals.
Optimize software spend and compliance through license management utilization analysis and ensuring adherence to licensing agreements and usage terms.
Create metrics dashboards and documentation to track tool adoption usage satisfaction and ROI while maintaining standard operating procedures and best practices. Lead training initiatives and knowledge sharing for tool usage and workflows.
Define and lead DXDs device management strategy including storage procurement distribution and governance.
About the team
The Devices & Services Experience Design (DXD) team leads user experience and industrial design innovation across Amazons device portfolio including Echo Fire TV Fire Tablets and the Alexa app. Our team works at the intersection of design product and engineering creating meaningful hardware and software experiences that enhance customer lives. We believe in storytelling and thinking holistically to craft the why behind everything we ship.
- 6 years of working cross functionally with tech and non-tech teams experience
- 6 years of cross functional project delivery experience
- 6 years of program or project management experience
- Experience defining and executing program requirements
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience in technical support or experience troubleshooting and debugging technical systems and experience that includes strong analytical skills attention to detail and effective communication abilities
- Demonstrated practice of managing system integration across multiple tools including workflow API and automation experience
- Experience managing analyzing and communicating results to senior leadership while working cross functionally across several teams
- Knowledge of cloud computing IT infrastructure and different programming languages
- Experience working with fast-moving high-performance teams and driving innovative solutions tailored to unique business environments
- 6 years of change management experience
- Knowledge of compliance and security standards across the enterprise IT landscape
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 129500.00 - 175100.00 USD annually
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
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