ServiceNow PlatformProduct Owner

How Youll Make An Impact

We are seeking a visionary and results-oriented ServiceNow Platform/Product Owner to serve as the ultimate champion and strategist for our ServiceNow this leadership role you will hold end-to-end accountability for the platforms success managing a diverse team of Developers Business Analysts and Administrators to deliver a world-class digital experience.

As the Platform Owner you arent just managing a tool; you are leading a product journey. You will balance the long-term strategic roadmap with the tactical execution of multiple project tracks ensuring the platform scales efficiently while meeting the evolving needs of the business.

What Youll Do

• Strategic Roadmap: Define and maintain the multi-year ServiceNow vision. Prioritize features modules and upgrades based on business value ROI and technical health.
• Team Leadership: Direct a cross-functional team of ServiceNow Developers BAs and Admins. Foster a culture of excellence continuous learning and agile delivery.
• Program Governance: Oversee multiple project tracks (CSM ITSM CRM & CPQ) simultaneously. Ensure architectural integrity and prevent technical debt through rigorous design reviews.
• Stakeholder Management: Act as the primary liaison for executive leadership. Translate complex technical capabilities into business outcomes and manage expectations across departments.
• Release & Change Management: Ensure that all changes in each release are assessed for alignment with the overall plans and roadmaps.
• Platform Health & Security: Ensure the platform remains performant secure and compliant. Manage the upgrade cycle instance strategy and integration architecture.
• Vendor & Budget Management: Manage the relationship with ServiceNow and third-party partners. Oversee licensing professional services contracts and the overall platform budget.

The Experience You Bring

• Platform Leadership: 15 years of experience in enterprise software management with at least 10 years specifically leading a ServiceNow platform or program.
• People Management: Proven track record of managing technical and functional teams (Dev BA Admin) in an Agile environment.
• Strategic Thinking: Ability to look beyond the ask to understand how the platform can drive business process automation and digital transformation.
• Deep Technical Fluency: While you may not be coding daily you must understand the ServiceNow technical stack (Client Scripts Business Rules Flow Designer IntegrationHub etc.).
• Change Management: Experience leading large-scale organizational change and platform adoption strategies.

Bonus Points If You Have

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS-CSM or CIS-ITSM).
• Experience with ServiceNows CSDM (Common Service Data Model) framework.
• ITIL 4 Foundation or Strategic Leader certification.
  
  

Arent sure if youre a match We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates so dont hesitate to apply; you could be the perfect fit!

Location

Denver CO; Conshohocken PA; or US Remote

Compensation and Benefits

Boomi is committed to fair and equitable compensation practices. Base compensation for this position in our corporate headquarters in Conshohocken PA begins at $183800. This position is remote-friendly and as such final compensation will be determined by various factors including the candidates knowledge skills experience and geographic location. An overview of our benefits can be found here.

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