Patient Ambassador (Phones, Scheduling, Admin, Customer Service)
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Job Location:
New London, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
This listing is to gather a pool of candidates for our next opportunity. We do not have a current opening but applicants will receive an opportunity to come in for an open house and meet the team and be shortlisted for our next available opening.
** NO PHONE CALLS PLEASE.
Summary of Position:
The Patient Ambassador is responsible for handling the patient intake and flow and coordinating all appointments and scheduling with the practice and doctors. This role is vital and requires a high level of attention to detail and organization in a fast-paced environment.
Essential Job Function:
- Be the front-facing patient liason for the practice
- Schedule authorize and send pertinent medical records/orders for appointments
- Handle a high quantity of patient phone calls
- Maintain a positive and friendly attitude and deliver excellent customer service to patients
- Coordinate patient schedule and flow for the practice and maintain schedules with accuracy and attentiveness
- Be receptive to training and coaching on best practices
- Maintain an organized working space
- Coordinate with other team members and doctors as needed for scheduling issues or questions
- Other duties as required as they relate to the position
Knowledge Skills and Abilities:
- Understanding of best practices in the industry as it relates to schedule coordination and patient intake
- Excellent customer service experience
- Have excellent written and oral communication skills
- Compassion and high level of service for our patients parents and staff
- Integrity always doing the right thing
- Dependable reliable to be at work when scheduled
- Attention to detail
- Able to organize work engage in a variety of tasks simultaneously and consistently meet deadlines
- Professional manner and appearance at all times
- Computer skills: Microsoft office and Web Browser
- Telephone skills: Proper telephone etiquette and information gathering skills
Education and Experience
- High-School Diploma Required
- 1-3 Years Relative Experience
Key Benefits:
In addition to your hourly rate we offer a competitive benefits package that includes monthly bonus opportunities Medical/Rx Dental and Vision coverage a retirement plan (401-k) with a percentage match flexible spending accounts health savings accounts an employee assistance program and several other benefit options.
Benefit-eligible new hires can enroll in coverage that is effective on their first day of employment. Further details on the benefits program are available upon request.
Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and if necessary the Department of Homeland Security (DHS) with information from each new employees Form I-9 to confirm work authorization. For additional information please follow thislink.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Kozlowski DePascale Orthodontics is passionate about making braces something special, different, and enjoyable. We make great smiles and provide an amazing experience
