Senior Director of Portfolio Operations

Job Summary: The Senior Director of Portfolio Operationsis responsible fortheoperational success and strategic alignmentof theProperty ManagementdepartmentandtheComplianceandData teams. S/heworksstrategicallywith those teams toensurethatCCDChas strong systemstools staffingpoliciesand workflows tomeet the needs ofourresidents and the with the teams s/he manages as well as the Director of Asset Management and members of the Fiscal team s/hemanages metricsandidentifiessolutionstoensurethat the propertiesareoccupiedoperatingwellfiscallyviable and in compliance with financial covenants and regulatory requirements.S/heisresponsible formeeting the compliancerequirements necessary for short-term and long-term affordability and is also responsible for aligning the propertyoperationteams with broader organizational goals and valuesincluding thosearound community building and resident leadership development.S/hesupports and develops leaders ofthe property operationsteams helpingto developstrong systems and build their leadership strengths.

Status: Full-time Exempt Regular
Location:Chinatown neighborhood San Francisco
Hours: Monday Friday general business hours occasional evenings and weekends
Salary: $175750 - $185000 annually Comprehensive benefits

The Organization: A private non-profit founded in 1977 Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3800 low-income seniors single adults formerly homeless adults and families of diverse ethnic and cultural backgrounds in San Franciscos Chinatown Tenderloin Western Addition and Polk Gulch neighborhoods. We also build housing develop grassroots leadership and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment teamwork and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

General Job Responsibilities:

Incumbent Profile

The ideal incumbent must have a strong commitment to working in a progressive community development and mission-driven organization. S/he mustpossessexcellent organizational and leadership skills excellent verbal and written communication skills strong analytical and financialskillsand an ability to work independently and asa team player. S/he mustpossessa strong background and proven experience with supervision. A minimum often (10)yearsexperiencewith affordableproperty management community development and non-profit managementisrequired. An advanced degree such as an MBA MPP or MPAis preferred.

PropertyManagement Compliance and Data

• Provide leadership and support to Property Managementand Compliance and Data teamstaff with a focus onstrategicpriorities coaching and developing staff capabilities
• Work with team leads to developand implement strategic goals andobjectivesfor the Property Managementdepartmentand Compliance and Data teams
• Align PMDepartmentand Compliance and Data teamswith broader organizational goalsincluding those aroundcommunity building and resident leadershipdevelopment.
• Assess staffing structure and positions within Data and Compliance and collaborate with DPM on PM staffing and structure
• Assess Compliance and Data team structure and build teams out
• WorkwithDPMtodevelop and refine systems tomonitoroperations of Chinatown CDC projects ensuring that operationsare in compliance withall regulatory and legal requirements and organizationalpolicies
• Workwith teams to develop strong dashboard and analytics to help understandassessand improve property operationswork
• Assess systems andidentifyimprovements in measurement and performance
• Workwith DPMto ensurehousing assets are performing atoptimallevels financiallyandphysically
• Ensure thatappropriatestafftraining programs are in place and areeffective
• Create andmaintaina culture of excellenceaccountability professionalgrowthand learningespecially insupervision
• Provideexpertiseonstrategicinitiatives
• Work withData team toidentifykey operations datathat canbe sharedout organizationally to inform organizational strategic decision-making andstorytelling
• Workwith teams toidentifyand implement software and hardwareimprovements for betterfinancial and operationalperformance across theteams

Financial:

• Provide strategic oversight and input intoannual property budgets and maintenance/capital improvement plans to enhance the operations of eachproperty
• Ensure that contractsare regularly reviewedandnegotiated
• Reviewandmonitorannual operating budgetsfor Property Managementdepartmentand Compliance and Data teams
• Provide strategy onhousing operationsmodel
• Assist Property Management department and Complianceteamin project planning with Housing Development departmentonmanagement-related issues that can beidentifiedin pre-development and construction

Senior Management Oversight:

• Supervise train and oversee the work of theDirector of Property Managementand Compliance and Data teamleads
• Ensure that staff positionsare filledwith competent qualifiedstaff
• Serve asneeded asstaff liaison toCCDCBoardof Directors
• Work with Deputy Director of Operations to ensure that ET ismonitoringthe correct indicators for PropertyManagement

AdministrativeManagement:

• Responsible for the recruitment interview andselectionof directly supervised positionvacancies
• Write and conduct performance reviews for staffsupervised
• Develop work goalswithstaffsupervised
• Ensure staff know and follow safe work practices andpolicies
• ApproveannualworkprogramsProperty Managementand Compliance and Datateams

Other:

• Represent organization with governmental agencies communitygroupsandtenants

Knowledge Skills and Experience:

• Strong management supervisionteam-building problem-solving andinterpersonal skills
• Understanding of HUD/LIHTC/affordable housing regulatory agreementsand compliance requirements fair housing laws San Francisco landlord/tenant regulations affordable housing management principles and the affordable housing development process
• Knowledge of 504/ADA regulations
• Staff management and supervision skills ability to trainothers
• Budget preparation analysis monitoring skills
• Understanding of Chinatown CDCs mission and social/political context
• Experience with proformas PNAs capital planning portfolio financial planning refinancing and re-syndication
• Understanding of property management software programs (YARDI)
• Intermediate-level skills in Microsoft Word and Excel
• Prioritization and time management skills
• Conflict resolution de-escalation and negotiation skills
• Ability to work under pressure and meetdeadlines
• Ability to review and analyze contracts regulatory agreements and loandocuments
• Ability torepresentthe organization at publicevents
• Strong written and verbal communication skills
• Ability tooperatewithin a very fast-paced ever-changingenvironment
• Ability toworkwith people of diverse economic social and ethnicbackgrounds
• Excellent motivational leadership supervisory and training skills
• Personable and able to interact with diverse populations internally and externally as the organizationsrepresentative
• Able to managestress

Minimum Qualifications:

• Five (5)years experiencein progressive roles in affordable housing management or asset management
• Five (5)years experienceas aDirector of Property or Asset Management ordemonstratedequivalent experience overseeingthose functions in a mid-to-large size organization
• Familiarity with Yardi or equivalent softwareand LIHTC compliance requirements and procedures

Preferred Qualifications:

• Masters Degree in Public Administration Public Policy or Business Administration
• Understanding of issues facing diverse low-income populations
• Experience working in low-income communities of urban neighborhoods
• Familiarity with city government especially San Francisco