Onboarding Specialist
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Onboarding Specialist
Location: Onsite New York NY
Compensation: $68000 $90000 base salary
Additional Compensation: Equity
Work Authorization: Must be authorized to work in the U.S. no visa sponsorship
Experience Level: Junior (03 years ONLY)
The Opportunity
HireNow Staffing is acting as a direct placement partner for a growing software development startup seeking a high-potential Onboarding Specialist to join its Customer Success organization.
This role is critical to the companys early customer experience. The Onboarding Specialist will own the journey from kickoff through go-live for a high volume of SMB customers ensuring they activate quickly understand the product and achieve early value. This is a builder-role within a foundational Customer Success team offering meaningful ownership and the chance to help shape onboarding processes as the business scales.
This position is best suited for early-career professionals who thrive in fast-paced environments take pride in follow-through and enjoy helping customers succeed from day one.
Key Responsibilities
Candidates will be evaluated for interview consideration based on demonstrated ability to perform the following responsibilities:
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Own the end-to-end onboarding experience for SMB customers from initial kickoff through successful go-live
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Guide customers through product setup basic configuration and core workflows to drive early adoption and confidence
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Manage multiple onboarding engagements simultaneously while delivering a responsive high-quality customer experience
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Partner closely with Sales to ensure smooth handoffs clear expectations and alignment on customer goals and use cases
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Identify onboarding risks early and proactively communicate solutions timelines and next steps
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Contribute to the creation and improvement of onboarding documentation templates and enablement materials
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Ensure seamless transitions from onboarding to ongoing Customer Success or scaled support teams
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Maintain accurate records of onboarding progress milestones and customer readiness
Only candidates who demonstrate strong ownership organization and follow-through will be considered.
Required Qualifications (Non-Negotiable)
These qualifications are mandatory. Candidates who do not meet all requirements will not be considered for interview.
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03 years of experience in onboarding customer success implementation support or a customer-facing role
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Experience within a SaaS technology-enabled or fast-paced service environment
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Ability to manage multiple priorities without letting details slip
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Strong communication skills with the ability to explain product or technical concepts clearly and confidently
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Demonstrated accountability reliability and follow-through
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Willingness to work onsite in New York City
Preferred Qualifications (Strong Differentiators)
Candidates with the following background will stand out:
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Hospitality industry experience particularly in high-volume or high-responsibility roles
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Exposure to startup environments (internships early employee roles founder experience or startup competitions)
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Leadership experience in competitive sports service-driven environments or team-based roles
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Strong academic performance or evidence of high achievement and intellectual curiosity
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Comfort working in build-as-you-go environments where processes are still evolving
Who This Role Is Best Suited For
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Early-career professionals who take pride in getting things right the first time
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Individuals who enjoy being customer-facing and operationally focused
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Candidates who value ownership learning and long-term growth
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People who naturally anticipate problems and act before issues escalate
HireNow Staffing Disclaimer
HireNow Staffing is acting as a direct placement partner for this role. All candidate information is handled confidentially and evaluated against defined requirements. This job description outlines the general scope of responsibilities and qualifications. Duties may evolve based on client needs and business growth. Only candidates meeting the core qualifications will be considered for interview.
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
