AVP Presales Architect

Ready to build the future with AI

At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.

Inviting applications for the role of Assistant Vice President ServiceNow Presales Architect

In this role your primary responsibility will be to support the Sales team and participate in onsite GTM activities during the sales cycle demonstrating the various modules of the ServiceNow platform to prospective customers on a very deep technical level. The role will also involve designing the architecture for solutions built in ServiceNow selecting the most appropriate modules from the Now platform for each use case building and demonstrating of custom presentations holding workshops and running short proof of concept programs.

Responsibilities
Demonstrate expertise in core ServiceNow modules such as ITSM ITOM CRM S2P HRSD MCO FSO etc
Demonstrate Experience with presenting ServiceNow solutions to clients in a value-led approach. Case study would be provided for round 2.
Assist the Sales personnel in the qualification of customer needs and performing pre-demo needs analysis.
Assess the customers strategic needs uncover business requirements determine the gaps between business requirements and product functionality and build relationships with clients onsite.
Gather the appropriate information to generate proposals with the right service components pricing and assumptions.
Evaluate ServiceNow products and solutions that might improve or enhance services provided while aligning and working closely with onshore ServiceNow leadership.
Understand business and technical problems addressed by the proposed solutions including key regulations business drivers evolving business needs security etc.
Produce compelling sales proposals/commercial and technical documentation outlining the cost savings and business benefits to clients of using ServiceNow.
Hands-on experience creating demos and ability to demonstrate ServiceNow products and technologies effectively to audiences of varied technical knowledge.
Provide technical leadership during client workshops discovery sessions and stakeholder presentations.
Collaborate with enterprise architecture teams to ensure compliance with business policies and standards.
Qualifications we seek in you!
Minimum Qualifications
experience in the IT industry
technical experience with the ServiceNow platform
Deep understanding of ServiceNow platform capabilities and architecture (ITSM ITOM HRSD CSM SecOps Finance and Supply Chain etc.)
Worked in presales environments with experience on large scale ServiceNow bids
Experience supporting a Sales team to win new business in new and existing accounts
Excellent customer facing presentation and communication skills (written and verbal)
Good business analysis and requirements analysis skills
Must be able to work as part of a small team with minimal day-to-day supervision
Travel availability up to 40% within North America to support onsite client work

Preferred Qualifications/ Skills
BSc in Computer Science or Computer Engineering
ServiceNow Presales Accreditations
ServiceNow Systems Administrator certification

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training