Partner Success Advisor

Saint Louis, MI - USA

Monthly Salary: $ 75000 - 90000

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Partner Success Advisor

Groves Literacy Partnerships Full-Time Hybrid Minnesota

About Groves Literacy Partnerships

Groves Literacy Partnerships (GLP) a division of Groves Learning Organization partners with schools to build durable system-level conditions for literacy excellence. GLPs work focuses on helping schools align leadership organizational structures and instructional practice so evidence-based literacy instruction is sustained over time.

We work with public charter and independent schools as a science of reading systems partner supporting leaders and teams to move beyond compliance toward coherence effectiveness and lasting impact using structured literacy as the foundation and systems design as the lever.

We believe literacy is liberation. We know that sustainable impact requires strong partnerships clear systems and follow-through that helps schools succeed.

Position Overview

The Partner Success Advisor is a relationship-centered execution-focused role that sits at the intersection of client success onboarding and revenue growth. This is a success-driven partnership role.

This position is responsible for supporting existing GLP partner schools throughout their lifecycle from onboarding and early implementation through renewal expansion and deeper engagement. The Coordinator ensures partners are well-supported clearly understand GLP offerings and are positioned to access additional services or products when needs arise. This role owns the renewal process for assigned partner schools leading renewal conversations from early planning through commitment in close collaboration with the Growth team.

The Partner Success Advisor works closely with Growth Services Product and Operations to ensure a seamless partner experience identify opportunities for upsell or expansion and reduce friction at every stage of the relationship.

Key Responsibilities

Partner Relationship Management & Client Services

Serve as a primary point of contact for a portfolio of existing partner schools ensuring timely responsive and proactive communication
Build strong trust-based relationships with school leaders coordinators and implementation leads
Monitor partner satisfaction engagement and risk signals; escalate issues early and coordinate solutions internally
Ensure partners understand their current scope of services timelines deliverables and available supports
Document partner interactions needs and next steps clearly in the CRM

Onboarding & Early Success

Coordinate and support the onboarding of new partner schools in close collaboration with Customer Services Operations and Services teams
Serve as the relationship and communication lead during onboarding ensuring partners know who to contact for technical setup materials delivery and implementation support
Partner with Customer Services to confirm systems access (e.g. LMS enrollment product delivery) while avoiding duplication of troubleshooting or technical execution
Help partners understand roles timelines and handoffs what happens when and who owns which parts of the onboarding process
Identify early barriers to success escalate appropriately and coordinate cross-functional solutions
Support consistent onboarding practices to reduce confusion rework and partner frustration

Renewals & Expansion (Customer Success Led)

Identify opportunities for expanded services renewals or additional product adoption based on partner needs implementation progress and instructional context
Initiate and support upsell conversations that are consultative data-informed and grounded in an understanding of literacy instruction and school realities
Use foundational knowledge of the science of reading and structured literacy to make credible relevant recommendations for products and services
Lead renewal planning and conversations collaborating with the Growth team on scope pricing and proposals
Own renewal timelines and ensure proactive well-prepared outreach aligned to partner goals and implementation progress
Support smooth handoffs when opportunities move from relationship management to formal contracting

Cross-Team Coordination & Systems Support

Work in close coordination with Customer Services Operations Services and Product to align partner needs with delivery capacity and internal ownership
Work closely with Services Product and Operations to align partner needs with delivery capacity
Provide feedback from the field to inform service design onboarding improvements and product development
Maintain accurate up-to-date records in CRM and related systems
Support continuous improvement of partner-facing processes templates and communications
Contribute to internal clarity by reducing one-off requests and helping partners navigate GLP efficiently

Required Qualifications

Bachelors degree or equivalent professional experience
35 years of experience in client services account management partnerships customer success or related roles
Demonstrated experience or background in literacy education or K12 instructional contexts
Foundational knowledge of the science of reading or structured literacy is sufficient to engage in informed conversations with school leaders and educators
Strong relationship-building skills with the ability to communicate clearly confidently and professionally
Experience leading or managing client renewals within a customer success or account management role
Comfort discussing scope pricing and service options in a consultative way
Highly organized detail-oriented and able to manage multiple partner relationships simultaneously
Experience using CRM systems (HubSpot strongly preferred)
Ability to work cross-functionally and navigate ambiguity
Commitment to educational equity and outcomes for students

Preferred Qualifications

Experience working with K12 schools districts or education nonprofits
Prior exposure to subscription licensing or service-based revenue models
Experience supporting upsell or expansion in a customer success model
Working knowledge of structured literacy intervention models or reading research
Experience translating educational expertise into practical recommendations for schools
Experience improving or documenting processes to increase consistency and scale

Role Logistics

Full-time salaried 12-month position with benefits
Remote with preference for candidates based in Minnesota
Occasional in-person meetings or travel as needed

Start Date: Flexible

Were building a team that reflects the students and communities we serve. Candidates from diverse backgrounds and lived experiences are strongly encouraged to apply.

How to Apply

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Pay Range: $75000 - $90000

Required Experience:

Unclear Seniority

Partner Success AdvisorGroves Literacy Partnerships Full-Time Hybrid MinnesotaAbout Groves Literacy PartnershipsGroves Literacy Partnerships (GLP) a division of Groves Learning Organization partners with schools to build durable system-level conditions for literacy excellence. GLPs work focuses o...