Sr Mgr, Engineering | Data Cloud

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.

About Five9

Five9 is a leading provider of cloud software for the enterprise contact center market bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001 Five9 has led the cloud revolution in contact centers helping organizations transition from legacy premisebased solutions to the cloud.

Five9 provides cloud contact center software that is reliable secure compliant and scalabledesigned to create exceptional customer experiences increase agent productivity and deliver tangible business results.

About the Team

We are seeking a Director of Engineering Data Cloud to lead the development and optimization of our customer data platform leveraging the Five9 Data Cloud to drive personalized marketing revenue execution and customer engagement in the contact center industry.

This role is responsible for architecting scalable data pipelines AIdriven analytics and compliancefirst data solutions enabling seamless integration of firstparty data across multiple sources. The ideal candidate has deep expertise in cloud-based data platforms customer journey analytics AI/ML and enterprise-scale data engineering.

This leadership role focuses on delivering actionable insights improving omnichannel engagement and driving revenue growth through data-driven decision-making.

What You Will Do (Responsibilities)

As a Manager/Director of Engineering Data Cloud at Five9 you will:

• Lead the design development and optimization of the Data Cloud platform for contact centers ensuring scalability security and compliance.
• Oversee ingestion and integration of first-party customer data from CRM CCaaS WFM marketing automation and analytics tools into the Five9 Data Cloud.
• Implement AI/ML models to enhance predictive analytics customer segmentation sentiment analysis and journey orchestration.
• Define and execute the technology roadmap for the Customer Data Cloud Platform ensuring alignment with business goals.
• Lead and mentor a team of engineers fostering a culture of innovation collaboration and technical excellence.
• Architect and oversee the development of real-time and batch data processing pipelines using Kafka Python and Java.
• Ensure seamless integration with CRM billing collections and healthcare platforms to build comprehensive customer profiles.
• Leverage Snowflake for data storage management and analytics to enable advanced customer segmentation.
• Drive scalability security and reliability in a cloud-native environment on AWS.
• Collaborate with product managers data scientists and stakeholders to optimize data-driven customer engagement.
• Establish engineering best practices CI/CD pipelines and DevOps methodologies to enhance engineering efficiency.
• Manage engineering budgets resource allocation and vendor relationships.
• Ensure adherence to GDPR CCPA PCIDSS HIPAA and other global data privacy regulations.
• Leverage Five9s data and analytics capabilities to drive targeted customer outreach retention and sales growth.
• Ensure high availability (99.99% uptime) reliability and scalability of the data cloud infrastructure.
• Work closely with product data science marketing and engineering teams to develop innovative customer engagement solutions.

What You Need (Qualifications)

As a Manager/Director at Five9 you will need:

• Bachelors or Masters degree in Computer Science Data Engineering or a related field.
• 12 years in data engineering cloud platforms and analytics with at least 5 years in a leadership role.
• Strong background in contact center technologies customer engagement platforms or CCaaS.
• Handson experience with Data Cloud Big Data platforms and Customer Data Platforms (CDPs).
• Expertise in cloud-native architectures AWS services and distributed systems.
• Strong handson experience with Snowflake Kafka Python and Java.
• Deep understanding of data integration with CRM billing and healthcare platforms.
• Knowledge of data privacy and compliance regulations and security best practices.
• Expertise in API integrations ETL pipelines and real-time data streaming architectures.
• Experience with AI-driven customer analytics NLP and predictive modeling.
• Strong understanding of regulatory requirements such as GDPR HIPAA and CCPA.
• Ability to build mentor and lead highperforming data engineering teams.
• Experience driving business impact through datadriven strategies in crossfunctional environments.
• Excellent leadership communication and problemsolving skills.
• Experience working in fast-paced high-growth environments.
• Familiarity with AI/ML-driven customer segmentation and analytics.

Diversity & Inclusion

Five9 is committed to building a diverse and inclusive workforce. We believe that a variety of backgrounds perspectives and experiences drives innovation and strengthens our culture. Five9 is proud to be an Equal Opportunity Employer.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.

View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.