Technical Program Manager, Ring & Blink CS Technology Enablement

The Ring and Blink CS Technology Enablement team is looking for a Technical Program Manager to support vendor operations contractor administration document management scrum processes and technology stack management across both the Ring and Blink organizations. The ideal candidate will be detail-oriented organized and capable of managing multiple operational workstreams while collaborating cross-functionally in a fast-paced environment.

This role will be responsible for overseeing 3P SaaS contract renewals purchase orders and invoice management as well as managing contractor permissions onboarding offboarding and administrative oversight for applications such as Amazon Connect Twilio and Avoxi. You will own document management and governance for the team ensuring all information is accurate organized and up to date. Additionally you will partner closely with Finance to maintain clear documentation and spending tracking for all vendor-related expenses. This role will also serve as a backup for the teams scrum process requiring strong fluency in Agile and Scrum methodologies as well as expertise in Jira and Confluence.

While not directly responsible for security compliance and risk management decisions this role will support the administrative functions of these processes help shepherd team members and stakeholders through security and privacy reviews and drive escalations when timelines are impacted by review delays. You will need a solid understanding of Amazons security privacy legal and operational standards to effectively support these critical workflows.

The ideal candidate is proactive highly organized and has strong attention to detail. You are comfortable managing vendor relationships tracking contract timelines and ensuring administrative processes run smoothly. You embrace innovation and actively seek opportunities to leverage AI tools and automation to drive efficiencies across your areas of responsibility. You have hands-on experience facilitating scrum ceremonies and managing sprint workflows. You can identify issues before they become problems and communicate effectively with stakeholders at all levels.


Key job responsibilities
Process Improvement & AI Enablement:
Leverage AI tools and automation to drive efficiencies across all areas of responsibility
Identify opportunities to streamline and improve operational processes through technology and automation
Explore and implement AI-driven solutions for document management reporting and administrative tasks
Stay current on emerging AI capabilities and recommend adoption where appropriate
Vendor & Contract Management:
Manage end-to-end 3P SaaS contract renewal process including tracking renewal timelines coordinating with vendors and ensuring timely execution
Process and track purchase orders and invoices ensuring accuracy and timely payment
Maintain clear documentation of all vendor transactions and spending in partnership with Finance
Track and report on vendor spend contract status and budget utilization
Collaborate with Finance Procurement Legal and IT teams to ensure compliance with company policies
Contractor Administration:
Oversee contractor lifecycle management including permissions onboarding offboarding and access management across supported applications
Maintain administrative oversight for Amazon Connect Twilio Avoxi and other 3P SaaS platforms
Maintain accurate records and audit trails for all vendor and contractor activities
Track and report on contractor headcount and access permissions
Document Management & Governance:
Ensure all team documentation wikis and knowledge bases are accurate organized and up to date by establishing and enforcing documentation standards naming conventions and organizational structures
Conduct regular audits of team documentation to identify gaps outdated content and areas for improvement
Develop and maintain process documentation operational runbooks and standard operating procedures
Scrum Process Support:
Serve as backup scrum master for the Tech Enablement team facilitating ceremonies as needed including daily standups sprint planning sprint reviews and retrospectives
Maintain and groom team backlogs in Jira ensuring tickets are properly categorized prioritized and contain accurate information
Create and maintain Confluence spaces pages and templates to support team collaboration and documentation needs
Help remove impediments and escalate blockers to ensure team productivity
Security Compliance & Risk Management Support:
Develop and maintain a solid understanding of Amazons security privacy legal and operational standards (including Shepherd ASR Kale TPS and Privacy certification processes)
Support the administrative functions of security and compliance processes including tracking submissions maintaining documentation and monitoring review status
Shepherd team members stakeholders and vendors through security and privacy review processes providing guidance on requirements and expectations
Proactively escalate to leadership when project timelines are at risk due to security and privacy review delays
Maintain documentation of security and compliance requirements processes and lessons learned while identifying gaps or inefficiencies and recommending improvements
Coordinate with Security and Privacy teams to ensure timely responses and resolution of outstanding items

About the team
The Ring and Blink CS Tech team owns and manages the customer support technology stack to provide and empower Rings & Blinks customer support associates to deliver exceptional service to our Neighbors (customers). Our vision is to be customer-inspired and technology-enabled to propel customer service towards new horizons transforming it into a scalable secure enterprise-grade infrastructure powered by AI and automation. Were evolving from reactive customer service to proactive AI-enhanced support experiences. We are committed to delivering neighbor and associate experiences that are unparalleled simplifying and streamlining business processes with intuitive interfaces via out-of-the-box low-code and innovative AI solutions. We focus on providing a seamless and effortless experience that revolutionizes customer service and boosts productivity.

- 2 years of technical program management experience
- Experience in agile/scrum or related collaborative workflow or experience in technical support
- Experience with supplier or vendor relationship management
- Experience prioritizing and managing multiple responsibilities
- Experience developing policies and supporting documentation
- Experience in written and oral communication including the ability to communicate with all levels in the organization (technical business executive)
- Strong fluency with Atlassian Suite (Jira and Confluence) including backlog management sprint tracking and documentation
- Experience with purchase order and invoice processing
- Strong attention to detail and follow-through

- Bachelors degree in a relevant field or equivalent work experience
- PMP certification or SCRUM/Agile SAFe certification
- 1 years of contact center experience
- Experience with AI/ML technologies
- Experience with AWS and technology as a service (IaaS SaaS PaaS)
- Experience with Amazon Connect Twilio Avoxi or similar platforms
- Familiarity with procurement and finance processes including budget tracking and spend management
- Track record of process improvement and automation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Hawthorne - 95300.00 - 160000.00 USD annually