Principal Product Manager Technical AI, Global Operations Shared Services (GOSS)

Global Operations Shared Services is seeking a Principal Product Manager - Technical to join our Business Innovation & AI team. This is a hands-on high-impact individual contributor role for someone who thrives in ambiguity loves building and makes everyone around them faster and sharper. You wont be handed a defined product with a known roadmap. Youll be dropped into genuinely hard unstructured problems where the opportunity isnt fully visible yet and expected to figure out what to build build it (or build enough of it to prove it works) and create the conditions for others to carry it forward at scale. You are a practitioner first.
You operate a level upstream: defining which problems are worth solving validating ideas through working prototypes before committing to full builds and establishing the technical and product patterns that the broader team can replicate. You bring strong technical depth in AI to be fluent and credible in a whiteboard session with engineers and enough product instinct to know when a demo is more valuable than a document.


Key job responsibilities
Find the Hard Problems Before Theyre Obvious You dont wait for a business case to land in your lap. You embed with operational teams ask uncomfortable questions and surface the high-value opportunities that arent yet on anyones roadmap. You have the experience to distinguish between problems that are genuinely hard and worth solving versus those that are loud but shallow. You define the problem space with enough precision that engineers can start building.

Build Prototypes That Prove or Kill Ideas Fast Your default mode is working software over perfect documentation. You partner directly with science and engineering teams to design and build rapid prototypes that validate AI use cases in weeks not quarters. You know enough about GenAI ML pipelines and automation tooling to be a meaningful contributor in technical design sessions not just a translator. You use prototypes to generate real signal: does this work does it matter and is it worth the full investment

Set the Technical and Product Standard You are the bar-raiser for what good looks like on this team. You bring patterns frameworks and hard-won judgment that elevate the work of those around you. Not through process or governance through doing great work that others learn from. You review technical designs challenge assumptions spot the architectural risks that arent obvious and ask the questions that push solutions from adequate to excellent.

Make the Work Legible and Others Better You write sharply and communicate complex technical trade-offs with clarity to engineers to business partners to anyone who needs to make a decision. You also make the people around you better: not as a manager but as a senior practitioner whose judgment is worth seeking. You mentor through doing not directing.

A day in the life
You sit down with your laptop and directly build a working prototype stitching together an LLM API a few automation hooks and a UI to demonstrate a solution to a business challenge that the team has been debating for weeks. The prototype isnt pretty but its real enough to generate a decision.

Youre in a working session with two engineers and a data scientist sketching the architecture for a GenAI prototype that automates a manual ops workflow youre the one who proposed the approach and youre driving the technical design.

Youve identified a use case that no one has formally scoped yet; you spend the morning with an ops leader pressure-testing whether its real then the afternoon building a working prototype.

You host a feedback session with an operational customer reviewing an MVP youve been iterating on. You listen more than you talk capture the friction points and the moments of genuine delight and by the time the session ends youve already mentally reprioritized the next two weeks of work one feature is getting cut entirely and you know exactly why.

Amazon Benefits:
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular full-time employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skill sets. If youre passionate about this role and want to make an impact on a global scale please apply!

- 8 years of technical product management program management or engineering experience
- Experience working with Data & AI related technologies including but not limited to AI/ML GenAI Analytics Database and/or Storage
- Experience handling ambiguous or undefined challenges through strong problem solving abilities
- Experience working with or evaluating AI systems
- Experience defining system architectures and exploring technical feasibility tradeoffs
- Experience directly working with engineering teams

- Experience working with Advanced Compute technologies including but not limited to: Accelerated Compute High Performance Compute Visual/Spatial Compute and/or IoT.
- Experience in relevant industry fields like operations risk or fraud investigations
- 5 years of technical product or program management experience
- Experience with automation testing or monitoring framework development

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TN Nashville - 170900.00 - 231300.00 USD annually
USA TX Austin - 179900.00 - 243400.00 USD annually
USA VA Arlington - 179900.00 - 243400.00 USD annually