Engineering Manager, Software Reliability

Columbus, NE - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Build the Path Forward

At Path Robotics were building the future of embodied intelligence. Our AI-driven systems enable robots to adapt learn and perform in the real world closing the skilled labor gap and transforming industries. We go beyond traditional methods combining perception reasoning and control to deliver field-ready AI that is risk-aware reliable and continuously improving through real-world use.

Big hard problems are our everyday work and our team of intelligent humble and driven people make the impossible possible together.

We are looking for an experienced Engineering Manager to lead our software reliability this role you will manage a team responsible for diagnosing resolving and preventing complex software issues across our production systems. You will work closely with Product Systems Integration Robotics and Customer Operations to ensure high system reliability and customer satisfaction.

What Youll Do

Lead and grow a highly motivated L2 Software Support team responsible for advanced troubleshooting and resolution of complex software issues
Own the escalation path from L1 support ensuring timely root-cause analysis and durable fixes
Partner closely with engineering systems integration and product teams to drive issue resolution reduce recurrence and improve system stability
Establish and refine support processes tooling and operational best practices (e.g. SLAs incident response postmortems)
Act as a hands-on leader mentoring engineers and providing technical guidance on complex production issues
Drive improvements to monitoring alerting documentation and runbooks to enable faster diagnosis and recovery
Build a strong support engineering culture focused on accountability continuous improvement and customer impact

Who You Are

5 years of experience leading and mentoring software or support engineering teams
Strong skill in organizing prioritizing and motivating teams in fast-paced production-critical environments
Proven experience supporting and maintaining large-scale distributed or production software systems
Comfortable balancing people leadership with hands-on technical involvement when needed
Bring a systems-thinking mindset and care deeply about reliability quality and operational excellence

Why Youll Love Working Here

Daily free lunch to keep you fueled and connected with the team
Flexible PTO so you can take the time you need when you need it
Comprehensive medical dental and vision coverage
6 weeks fully paid parental leave plus an additional 68 weeks for birthing parents (1214 weeks total)
401(k) retirement plan through Empower
Generous employee referral bonuseshelp us grow our team!

Who We Are

At Path Robotics we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued. We encourage unique thinking and are dedicated to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.

Required Experience:

Manager

Build the Path ForwardAt Path Robotics were building the future of embodied intelligence. Our AI-driven systems enable robots to adapt learn and perform in the real world closing the skilled labor gap and transforming industries. We go beyond traditional methods combining perception reasoning and co...