Technical Services Rep

Homestead, FL - USA

Monthly Salary: $ 19 - 24

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Overview

The Technical Customer Solutions Specialist serves as a critical interface between customers and laboratory testing operations. This role is designed for a science-focused professional who can apply technical knowledge to guide customers toward appropriate testing solutions. The individual will support customers throughout the lifecycle of a test programhelping interpret requirements translating technical standards and ensuring a high-quality customer experience from initial inquiry through completion.

The position requires strong scientific aptitude attention to detail and the ability to communicate complex technical information to audiences with varying levels of technical understanding.

Key Responsibilities

Educate customers on available testing services and recommend appropriate courses of action based on technical and scientific requirements
Provide technical guidance on test program setup and execution
Support customers before during and after testing to ensure accurate and effective outcomes
Review interpret and summarize testing standards specifications and engineering drawings
Maintain detailed and accurate documentation of all customer communications and project activities
Collaborate internally to review project scope feasibility and timelines
Develop cost estimates and proposals for testing services across multiple laboratory locations
Follow up on open opportunities including requested but unsubmitted test programs
Conduct on-site customer tours and explain laboratory capabilities and testing methodologies
Represent the organization at trade shows conferences and industry events
Perform additional duties as needed to support business and customer objectives

Required Education Experience & Skills

Associates degree or higher in a science or technology-related discipline
Minimum of 3 years of customer-facing experience including substantial written communication
Ability to explain technical and scientific concepts clearly to both technical and non-technical audiences
Proficiency with standard business software including Microsoft Word and Excel
Strong written and verbal communication skills in English with a high attention to detail
Working knowledge of algebra and geometry
Understanding of professional business communication and etiquette

Preferred Qualifications

Five or more years of customer service or technical support experience
Bachelors degree or higher in a hard science (e.g. Chemistry Biology Physics Materials Science Engineering Technology)
Experience working in a laboratory testing or manufacturing environment
Familiarity with national and international testing standards (e.g. ASTM ISO DIN)

$19 - $24 an hour

Position OverviewThe Technical Customer Solutions Specialist serves as a critical interface between customers and laboratory testing operations. This role is designed for a science-focused professional who can apply technical knowledge to guide customers toward appropriate testing solutions. The ind...