Director Work & Asset Management, GIS, Shared Services

Posting End Date:

Employee Type:

Ready to lead the future of Work and Asset Management at scale
The Director Work & Asset Management and Utility Shared Services is a senior technology leader responsible for the strategy modernization and operational excellence of Enbridges Work and Asset Management ecosystem across North America!!

This role is responsible for critically meaningful platforms including IBM Maximo ESRI GIS Salesforce Field Mobility and Copperleaf supporting field users and contractors. With accountability for $150M in technology assets and a $20M annual operating budget the Director drives efficient investment lifecycle management vendor and contract optimization and value realization across a complex regulated environment.

Leading geographically distributed teams and global partners this role ensures 24/7 system stability security and performance while accelerating automation digital transformation and regulatory compliance across U.S. and Canadian operations. As a trusted partner to Directors and VPs the Director aligns technology delivery with business strategy leads major incident escalation supports M&A and project-to-operations transitions and builds high-performing teams that deliver safe reliable and innovative services at scale!!

What You Will Do:

• Lead strategic direction operational excellence and modernization of Enbridges Work/Asset Management technology ecosystem ensuring alignment with business strategy and delivery of innovative high-quality services.
• Lead all aspects of management and optimization of over $150 million in technology assets and full accountability for a $20 million annual operating budget ensuring efficient investment lifecycle management and value realization.
• Negotiate and lead multimillion-dollar contracts with technology vendors service providers and global partners ensuring favorable terms compliance and strategic alignment.
• Build and sustain multi-functional partnerships with Directors and VPs to drive innovation ensure seamless service delivery and align technology operations with business strategy.
• Lead geographically dispersed teams across Ontario Utah North Carolina Ohio Edmonton and Houston employing an advanced onshore/offshore delivery model and global partners.
• Ensure 24/7 stability security and performance of work and asset management systems for accurate billing customer service digital engagement and meter-to-cash processes.
• Identify and implement industry-leading technology practices in automation and efficiency in application support upgrades patching and end-use experience.
• Serve as escalation point for major incidents partner with business leaders and lead project-to-operations transitions and M&A integration activities.
• Lead/Direct vendor relationships and operational roadmaps with SAP Oracle IBM Salesforce and offshore partners.
• Drive continuous improvement digital transformation and regulatory compliance across Canadian and U.S. jurisdictions.
• Work closely with other TIS directors Work and Asset management directors and VPs to deliver integrated high-quality services and solutions across the organization safely (Cybersecurity) and reliably aligned with business strategy.
• Build and mentor geographically distributed teams fostering accountability teamwork and continuous improvement.
• Lead team members (Managers Specialists) and indirect reports (Analysts Advisors Specialists).

Who You Are:

You have:

• 8 years experience managing large enterprise systems with 5 years of experience in a leadership role in addition to a bachelors degree in information technology computer science engineering or a related subject area
• Demonstrated experience operating and supporting IBM Maximo Salesforce Field Mobility Oracle and SAP along with experience leading distributed application support teams across multiple regions.

You can:

• Show a solid background in IT Service Management (ITSM) practices (incident problem change service performance management) with an ability to drive modernization digital transformation and regulatory compliance
• Demonstrate leadership experience in an onshore/offshore delivery model with follow the sun 24/7 global support

You are:

• An excellent written and verbal communicator who has strong vendor management and contract negotiation skills in addition to being a strategic problem solver providing operational excellence with a continuous improvement mentality
• Successful in participating in M&A system integration activities with minimum business disruption while being a leader who can team build in geographically distributed environments

The following are considered assets:

• 10 years of experience managing large enterprise systems
• Certifications in ITSM (e.g. ITIL) project management (e.g. PMP) or relevant technology platforms (SAP Oracle) are helpful

Working Conditions:

• Work performed in a typical office environment
• Stress levels can be above normal as numerous often contending interests must be handled concurrently

Salary Range:

$168000-$220000 USD. Salary will be based on candidate experience skills and internal equity

* Applicable compensation policies and guidelines apply to internal candidates

Physical Requirements:

Include but are not limited to: Grasping kneeling light moderate lifting (objects up to 20 pounds) reaching above shoulder repetitive motion sitting standing visual requirement (able to see screens detect color coding read fine print) hearing requirement.

Mental Requirements:

Include but are not limited to: Ability to: understand remember and apply oral and/or written instructions or other information understand complex problems and collaborate/explore alternative solutions organize thoughts and ideas into understandable terminology organize and prioritize work schedule on a short-term basis make decisions which have moderate impact on the immediate work unit and monitor impact outside this area understand and follow basic instructions and guidelines complete routine forms compose letters outlines memoranda and basic reports and communicate with individuals via telephone.

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At Enbridge we are dedicated to our core value of are proud to bean Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals without regard to age race color national or ethnic origin religion sex sexual orientation gender identity or expression marital status family status veteran status Indigenous status disability or any other reason protected by federal state or local with disabilities can request accessible formats communication supports or other accessibility assistance by contacting .

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening including a criminal records check.

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