Senior Director, VCA Implementation Services

Visa Consulting and Analytics (VCA) Implementation Services (VIS) helps clients successfully implement Visa solutions by translating strategy and product capabilities into real-world execution. VIS partners closely with clients to design architect and deliver implementations that are practical scalable and aligned to each clients technical operational and regulatory context.

VIS Services includes but is not limited to hands-on client-facing support that helps clients plan execute and operationalize complex worksuch as program-managing multi-workstream initiatives on behalf of the client assessing and improving day-to-day card operations supporting clients in running fraud operations and helping clients launch new card products.

The Senior Director VCA Implementation Services role is a senior leadership position responsible for building leading and scaling a high-performing team that solution-architects sells and delivers VIS offeringsdriving measurable outcomes and long-term client value from early solution design through implementation delivery.

Success in this role looks like: delivering implementations that achieve measurable outcomes (e.g. on-time/on-budget delivery faster time-to-value and improved adoption/operational readiness) achieving quarterly and full-year sales and margin targets while scaling repeatable VIS delivery standards across Nationals Super Regionals Enablers and Community clients.

The client segments within the purview of this role include Nationals Super Regionals Enablers and Community clients requiring a leader who can flex across complex enterprise environments as well as more resource-constrained institutions.

Key Responsibilities

Practice and Team Leadership

• Build lead and develop a multidisciplinary VIS team comprising solution architects implementation leads and delivery professionals.

• Establish operating rhythms delivery standards and quality controls that improve consistency and client outcomes across VIS engagements.

• Coach and mentor leaders and individual contributors fostering a culture of accountability collaboration and continuous improvement.

Solution Architecture and Offering Leadership

• Lead the design of VIS solutions that help clients implement Visa products platforms and services within their technology and operating environments.

• Shape and evolve VIS offerings to be modular scalable and repeatable while allowing for client-specific customization.

• Partner with VCA Practices Product Technology and regional teams to ensure VIS solutions are aligned with Visas broader strategy and capabilities.

Consultative Selling and Client Engagement

• Serve as a senior executive sponsor in client engagements owning complex conversations related to implementation approach scope value and risk.

• Partner with sales and VCA Practice leaders to identify client needs and support deal pursuit and closure.

• Clearly articulate the value of VIS services including how effective implementation accelerates client outcomes and maximizes Visa investments.

Delivery Excellence

• Deliver VIS engagements on time within scope and budget and to agreed quality standards.

• Apply strong program and change management discipline to complex implementations involving multiple stakeholders and dependencies.

• Proactively identify and mitigate delivery risks escalating and resolving issues with diplomacy and urgency.

Client and Market Focus

• Maintain a strong understanding of client operating models processor and issuer environments and the competitive landscape.

• Tailor VIS approaches to the distinct needs of Nationals Super Regionals Enablers and Community clients.

• Use market insights and client feedback to continuously refine VIS offerings and delivery models.

A Unique Opportunity to Lead in Digital Payments and Consulting

Visa the global leader in digital payments technology is on a mission to connect the world through the most innovative reliable and secure payment network. Visas advanced processing network VisaNet handles more than 65000 transaction messages per second underscoring the companys commitment to innovation and the growth of connected commerce.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Qualifications :

Basic Qualifications:

• 12 or more years of work experience with a Bachelors Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD) or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:

• 15 or more years of experience with a Bachelors Degree or 12 years of experience with an Advanced Degree (e.g. Masters MBA JD or MD) PhD with 9 years of experience
• 15 years of experience leading client-facing implementation integration or transformation programs in financial services payments or consulting including accountability for scope budget risk and delivery outcomes.
• Bachelors degree required and advanced degree preferred.
• Significant experience leading implementation integration or transformation programs within financial services or payments.
• Experience working with issuers processors fintechs or enabling platforms within the payments ecosystem.
• Demonstrated success building and leading client-facing delivery teams.
• Strong background in consultative selling solution architecture and complex stakeholder management.
• Personal Attributes
• Executive presence with the ability to communicate effectively with both technical and non-technical audiences.
• Structured analytical thinker with a pragmatic execution-oriented mindset.
• Collaborative leader who thrives in matrixed cross-functional environments.
• Resilient and adaptable comfortable navigating ambiguity while driving clarity and results.

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 179300 to 332100 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Full-time