L1 Support (Snowflake)
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
JD:
In this role you will have the opportunity to:
Respond to and resolve Level 1 technical issues across cloud-based environments (primarily Azure AWS) and data platforms such as Snowflake.
Perform initial diagnostics triage and escalation following standard operating procedures.
Document solutions and contribute to knowledge base articles to improve future resolution times.
Assist in scripting or basic coding tasks to automate repetitive support activities.
Collaborate with cross-functional teams to identify recurring issues and propose process improvements.
Ideal candidates have the following education/professional background:
Ticketing Tools Experience: such as ServiceNow Jira or equivalent.
Education & Experience: Associate degree or equivalent technical certification; 4 5 years in IT support or related role.
Technical Skills: Hands-on familiarity with Microsoft Azure services and Snowflake; coding experience (e.g.: Python PowerShell Bash or SQL); willing to automate recurring operational tasks (e.g.: Azure Automate or similar).
Process Orientation: Ability to follow and help establish standard work for incident handling and escalation.
Strong communication skills for interacting with end-users and technical teams
In this role you will have the opportunity to:
Respond to and resolve Level 1 technical issues across cloud-based environments (primarily Azure AWS) and data platforms such as Snowflake.
Perform initial diagnostics triage and escalation following standard operating procedures.
Document solutions and contribute to knowledge base articles to improve future resolution times.
Assist in scripting or basic coding tasks to automate repetitive support activities.
Collaborate with cross-functional teams to identify recurring issues and propose process improvements.
Ideal candidates have the following education/professional background:
Ticketing Tools Experience: such as ServiceNow Jira or equivalent.
Education & Experience: Associate degree or equivalent technical certification; 4 5 years in IT support or related role.
Technical Skills: Hands-on familiarity with Microsoft Azure services and Snowflake; coding experience (e.g.: Python PowerShell Bash or SQL); willing to automate recurring operational tasks (e.g.: Azure Automate or similar).
Process Orientation: Ability to follow and help establish standard work for incident handling and escalation.
Strong communication skills for interacting with end-users and technical teams
Key Skills
- Computer Science
- Cobol
- Active Directory
- Information Technology
- Data Collection
- C++
- Information Security
- JavaScript
- Technical Expertise
- Troubleshoot
- PC
- Management System
- Setup
- hardware
- Dns
