Senior Product Support- Front Office

Team and Role Overview

We are seeking a Front Office Support for a customer facing role to join the growing Product Support team in India. The position affords an outstanding opportunity to demonstrate existing technical expertise and develop/improve domain knowledge and develop a Front-To-Back Cross Asset view of the Financial Markets.

Responsibilities

• Lead lifecycle of customer reported defects - including replicating the defect on local environments providing test-cases reporting to internal stack-holders including R&D investigate potential workarounds discuss possible fixes with engineering perform QA on the fix and schedule deliver of the fix to customer.
• Work directly with customers and provide them with advice on the use and configuration of Calypso products
• Collaborate closely with partners and internal groups including Engineering Quality assurance Product Management and Customer Success teams.
• This position affords an outstanding opportunity to enhance existing capital market knowledge including front-to back cross asset view of capital markets.
• Advocate for product feature enhancements
• Environment management : Create configure upgrade and maintain client replication environment in the Nasdaq support lab
• Provide known resolutions and / or advice to customers.
• Participate in the creation of new tools or new processes to improve customer satisfaction or improve product support effectiveness/ efficiency

What we Expect:

• Minimum 3 of years relevant experience in support / implementation of software for capital markets.
• Knowledge / experience of Capital Market products pricing and valuation FX FXD IRD Bond Liquidity / Treasury modules Position management
• Excellent language skills in written and spoken English
• Experience in any of theses: Jira system installation analyzing logs Excel features and formulas SQL
• Must be able to work with minimal direction be a fast learner self - motivated great teammate and collaborator
• Experience working directly with client
• University degree in Business / Finance / Mathematics or related field or equivalent experience

• Does it sound like you What happens now

• As the selection process is ongoing please submit your application in English as soon as possible. We will get back to you in 2-3 weeks.

  What will it be like working here

  Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative challenge status quo and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day we are building a culture where we all feel connected supported and empowered. We are a Hybrid-first environment that embraces work-life balance and fosters well-being.

  What do we offer you

• Annual monetary bonus.

• An opportunity to become a Nasdaq shareholder

• Employee Stock Purchase Program Nasdaq stocks with a discount

• Health Insurance Program

• Flexible working schedule and hybrid way of work

• Flex day program (up to 6 paid days off a year) in addition to standard vacations and holidays

• Internal mentorship program get a mentor or become one

• Wide selection of online learning resources e.g. Udemy

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age color disability national origin ancestry race religion gender sexual orientation gender identity and/or expression veteran status genetic information or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request an accommodation.