HVAC Service Technician

Cortland, NY - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

As a Residential HVAC Service Technician at Ainsley you will play a crucial role in maintaining and servicing HVAC systems for our residential clients. Your technical expertise commitment to excellence and customer-focused approach will contribute to our mission of providing unparalleled comfort and energy efficiency to our customers homes.

In this role youll be responsible for:

Effectively diagnosing and repairing malfunctioning a/c systems gas and oil furnaces gas and oil boilers zoning systems hydronic heating systems as well as other HVAC equipment recommending appropriate solutions and discussing options with customers.
Responding to service requests within the defined time frame. Timely response ensures customer comfort and builds trust.
Completing annual maintenance of heating and air conditioning systems.
Participating as a member of our on-call rotation schedule for emergency service requests.
Identifying opportunities for upselling and cross-selling additional services products or maintenance plans to customers during service visits.
Remaining flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.
Maintaining accurate and up-to-date records of service calls work performed and parts used in the Service Titan platform.
Maintaining a consistent record of punctuality and attendance arriving at scheduled appointments on time and adhering to the assigned work schedule.
Additional Duties as Assigned

Required Skills and Abilities:

Prior heating and/or cooling experience in a residential capacity.
Service Titan experience preferred
Experience upselling additional services as well as selling replacement options when applicable.
Ability to prioritize tasks and communicate with customers.
Demonstrated excellent communication conflict resolution and interpersonal skills.
Demonstrated ability to work as an effective team member and pitch in as needed.
Computer skills and use of electronic devices for scheduling invoice creation and communication to staff and customers required.
Must be able to work on a ladder.
Must be able to lift 50 pounds.

In this role youll be responsible for:

Effectively diagnosing and repairing malfunctioning a/c systems gas and oil furnaces gas and oil boilers zoning systems hydronic heating systems as well as other HVAC equipment recommending appropriate solutions and discussing options with customers.
Responding to service requests within the defined time frame. Timely response ensures customer comfort and builds trust.
Completing annual maintenance of heating and air conditioning systems.
Participating as a member of our on-call rotation schedule for emergency service requests.
Identifying opportunities for upselling and cross-selling additional services products or maintenance plans to customers during service visits.
Remaining flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.
Maintaining accurate and up-to-date records of service calls work performed and parts used in the Service Titan platform.
Maintaining a consistent record of punctuality and attendance arriving at scheduled appointments on time and adhering to the assigned work schedule.
Additional Duties as Assigned

Required Skills and Abilities:

Prior heating and/or cooling experience in a residential capacity.
Service Titan experience preferred
Experience upselling additional services as well as selling replacement options when applicable.
Ability to prioritize tasks and communicate with customers.
Demonstrated excellent communication conflict resolution and interpersonal skills.
Demonstrated ability to work as an effective team member and pitch in as needed.
Computer skills and use of electronic devices for scheduling invoice creation and communication to staff and customers required.
Must be able to work on a ladder.
Must be able to lift 50 pounds.