Help Desk Technician
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Job Location:
La Mesa, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description: Help Desk Technician at ALVARADO PARKWAY INSTITUTE
About the organization:
Alvarado Parkway Institute (API) provides personalized behavioral healthcare services specializing in treatment for mental health substance use disorders and dual diagnoses.
Job Responsibilities:
- Provide technical support and troubleshooting to staff members experiencing IT issues
- Install configure and maintain hardware and software systems
- Set up user accounts permissions and passwords
- Respond to email phone and in-person requests for technical support
- Document and track technical issues to ensure timely resolution
- Collaborate with IT team members to improve overall system efficiency
Essential Qualifications:
- Minimum of 1 year experience in a help desk or technical support role
- Bachelors degree in Computer Science or related field
- Strong knowledge of computer systems networks and software applications
- Excellent communication and problem-solving skills
Desired Experience:
- 2 years of experience in a help desk environment
- Certifications in relevant IT fields (e.g. CompTIA A)
- Experience working in a healthcare or mental health setting
Salary & Benefits:
The salary range for this position is between $40000 - $50000 per year.
Benefits include healthcare coverage retirement plans paid time off and professional development opportunities.
Required Skills:
CommunicationCustomer ServiceTime ManagementProblem-Solving
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
