Technical Writer

Reston, VA - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Position: Technical Writer
Location: Reston VA #HYBRID
Duration: 12Months Contract
Rate: $40/hr

Job Description:

Responsible for the design writing editing and re-writing of software user guides procedure manuals operational process specifications and related publications to communicate instructions to a wide range of audiences while adhering to standards for clarity quality graphics coverage format and style.
Acquires or verifies knowledge of subject matter by interviewing workers or software experts observing performance methods and/or referring to technical or regulatory documentation.
Transform existing documentation to consumption by AI bots.
Education Details: English Journalism Business or Technical Discipline
3 years experience as a technical writer or communications experience.
Certifications: Publications & Graphic ArtsCertified Technical Writer
Knowledge of call center operations claims and/or enrollment and biling and work flows.
Knowledge of Claims Processing Systems Facets and/or NASCO
Knowledge of ACA
Ability to grasp technical concepts and effectively convey information to technical and non-technical audiences. Proficient
Ability to recognize analyze and solve a variety of problems. Proficient
Proficient in Microsoft Office programs particularly Word and Excel. Proficient
Ability to use screen capture and editing software. Proficient
Excellent communication skills both written and verbal. Advanced
Ability to work independently and effectively in small teams is necessary and be able to handle multiple tasks in a fast-paced environment. Advanced
Associate must be a team player use professional judgment and must support organizational and departmental goals. Advanced
Individual must demonstrate initiative and work well independently as well as a contributing member of a team. Advanced
Should be well organized and detail oriented as well Advanced

ESSENTIAL FUNCTIONS:

40% Writes reviews and edits material for user guides test certification memo reports manuals briefs proposals instruction books catalogs standard operating procedures job aids and other operational documentation and related technical and administrative complex processes and systems into easily understandable step by step processes. Improves quality usability and efficiency of existing documentation.

30% Researches topics and interviews stakeholders to understand communication product requirements; analyzes business problems and helps prescribe communication solutions. Utilizes provided tools/workflows to track progress of documentation and ensures publication on Learning Management and Governance Tools. Communicates weekly with management verbally and via written detail status report regarding potential problems and concerns.

20% Leads and/or participates in meetings to support new products initiatives or operational work groups to understand impacts to processes and documentation. Provide subject matter expertise to support operational initiatives as needed including process and system impacts. Communicates and collaborates with diverse internal and external stakeholder groups and individuals.

10% Ensures project documentation is in compliance with company legal business and regulatory requirements.

Thanks & Regards
--
LAXMAN
Team Lead - Talent Acquisition
KMM Technologies Inc.
CMMI Level 2 ISO 9001 ISO 20000 ISO 27000 Certified
WOSB SBA 8(A) MDOT MBE & NMSDC MBE
Contract Vehicles: 8(a) STARS III & Schedule 70
Tel: Email:

Position: Technical Writer Location: Reston VA #HYBRID Duration: 12Months Contract Rate: $40/hr Job Description: Responsible for the design writing editing and re-writing of software user guides procedure manuals operational process specifications and related publications to communicate instruction...

Position: Technical Writer
Location: Reston VA #HYBRID
Duration: 12Months Contract
Rate: $40/hr

Job Description:

Responsible for the design writing editing and re-writing of software user guides procedure manuals operational process specifications and related publications to communicate instructions to a wide range of audiences while adhering to standards for clarity quality graphics coverage format and style.
Acquires or verifies knowledge of subject matter by interviewing workers or software experts observing performance methods and/or referring to technical or regulatory documentation.
Transform existing documentation to consumption by AI bots.
Education Details: English Journalism Business or Technical Discipline
3 years experience as a technical writer or communications experience.
Certifications: Publications & Graphic ArtsCertified Technical Writer
Knowledge of call center operations claims and/or enrollment and biling and work flows.
Knowledge of Claims Processing Systems Facets and/or NASCO
Knowledge of ACA
Ability to grasp technical concepts and effectively convey information to technical and non-technical audiences. Proficient
Ability to recognize analyze and solve a variety of problems. Proficient
Proficient in Microsoft Office programs particularly Word and Excel. Proficient
Ability to use screen capture and editing software. Proficient
Excellent communication skills both written and verbal. Advanced
Ability to work independently and effectively in small teams is necessary and be able to handle multiple tasks in a fast-paced environment. Advanced
Associate must be a team player use professional judgment and must support organizational and departmental goals. Advanced
Individual must demonstrate initiative and work well independently as well as a contributing member of a team. Advanced
Should be well organized and detail oriented as well Advanced