Technical Account Manager (mfd) SCAYLE
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities
- Own and manage 5-10 enterprise customer relationships from a technical perspective
- Act as trusted advisor for platform usage integration best practices and architecture decisions
- Translate complex customer requirements into actionable feature requests and influence the product roadmap
- Map business needs to product features and drive proactive adoption
- Coordinate technical escalations with solution engineering support and product teams
- Lead technical QBRs integration reviews and roadmap alignment workshops
- Monitor platform health usage and KPIs recommending improvements
Qualifications :
Requirements
- Bachelors or Masters degree in Computer Science Information Systems Engineering or similar experience
- 5 years in enterprise e-commerce SaaS platforms or digital consulting
- Proven experience in technical customer-facing roles such as TAM Solution Architect or Senior Consultant
- Deep understanding of e-commerce architectures including Storefronts APIs OMS PIM CMS ERP integrations
- Familiarity with headless commerce and MACH principles (Microservices API-first Cloud-native)
- Strong skills in reading architecture diagrams API documentation and working with REST GraphQL and webhooks
- Experience with platform migrations pre-/post-sales consulting and familiarity with SCAYLE Salesforce Commerce Cloud CommerceTools SAP Commerce Cloud (Hybris) or Shopify Plus is a plus
Zusätzliche Informationen :
YOU ARE THE CORE OF OUR COMPANY
We take responsibility for creating an inclusive and exceptional environment where all genders nationalities and ethnicities feel welcomed and accepted exactly as they are. We believe that a diverse workforce essentially contributes to the ABOUT YOU order to maintain talent and diversity we emphasize the care for physical health mental health and overall well-being. Our values and work ethics essentially contribute to our brand mission: empower acceptance and shape an inclusive fair and circular fashion culture.
We are looking forward to receiving your application preferably via our online application portal! Thus we can ensure a faster process and for you it is very easy to upload your application documents.
Your contact
Merle
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Children Activity
- Customer Service
- B2C
- Ale
- JavaScript
- Asic
About Company
SCAYLE is one of the fastest-growing enterprise commerce platforms in the world and empowers B2C brands and retailers to create outstanding customer experiences with one unified backend. SCAYLE’s headless and composable architecture is based on an API-first approach and is continuousl ... View more
