Lead Deskside White Glove Support Specialist

Elegant Enterprise- Wide Solutions Inc

Job Location:

Philadelphia, PA - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

About this Position:

Job Title: Lead Deskside Specialist

Primary Responsibilities:

Provide high-touch in-person White Glove deskside support to staff and executives.

Perform workstation setup configuration troubleshooting and data migration.

Resolve hardware/software issues and coordinate replacements (procurement excluded).

Support user accounts access email and system optimization.

Deliver exceptional customer service and end-user training.

Maintain ticket documentation and service logs.

Required Qualifications & Experience:

Associates or Bachelors degree in IT or related field (or equivalent experience).

7 years of deskside/desktop support experience including executive or VIP support.

Strong Windows M365 endpoint support and troubleshooting skills.

Experience working onsite in professional or government office environments.

Excellent customer service and communication skills

About this Position: Job Title: Lead Deskside Specialist Primary Responsibilities: Provide high-touch in-person White Glove deskside support to staff and executives. Perform workstation setup configuration troubleshooting and data migration. Resolve hardware/software issues and co...