Co-op Student IT Infrastructure (Service Desk)

The Opportunity: At Equitable we believegreat thingshappen when we work Canadian mutual company driven by purpose-putting people first and helping Canadians protect today and prepare for tomorrow. Ifyourepassionate about making a difference and growing your career in an inclusiveandcollaborative environmentwedlove to hear from culture is built on carepassionand curiosity. We put peopleabove all else strive to be our best and welcomenew ideasto deliver positive outcomes. We are looking for a Co-op - IT Infrastructure (Service Desk) to join the End User Services team! Were looking for a motivated student who wants to contribute their skills to our team who is passionate about customer service excellence while focused on technical support remains diligent to the process and above all does the right this role the successful candidate will be responsible for delivery of 1st level IT end-user support of incidents requests and problems supporting Equitables production pre-production and disaster recovery environments. Join one of the regions top employers and be part of something that truly makes a Arrangements: This is a hybrid role. You will work in our office in Waterloo ON a minimum of two (2) assigned consecutive days every other week plus a fifth (5th) assigned day per month. You are welcome to work from the office more than theminimumrequirement and there may be some roles that arerequiredto work in our office more than theminimumrequirement. Important Application Instructions:This role is openonly to students currently enrolled in a formal co-op programthrough their post-secondary confirm your eligibility please uploadproof of co-op enrollment(e.g. a letter from your school or a screenshot from your student portal Work Term Record/Transcript etc.).You will have theoptionto upload this document during theCandidate Informationsection at the bottom of the application form. Applications without proof of co-op eligibility may not be youll be doing:Deployment and recovery of computers and other peripheralsHandle onboarding and offboarding requests for our end user base while maintaining inventory and financial tracking of equipmentProvide on-site 1st level Incident and Request management support to IT end-users employees with a particular emphasis and focus on first call and level resolutionAccountable and responsible for the monitoring and alerting to key service impacting situations; includes appropriate IT and business escalation managementAccountable to Service and Operational Level agreements between the business and ITContinuous improvement automation and innovation in the management and delivery of Service Desk process and operations inclusive of building and documenting improvementsMake decisions independently using logical assumptions and informationDevelop highly effective relationships with customers peers and operational staff characterized by mutual trust and respectPerform other duties as requiredFostering a culture of continuous learning and growth within the team helping individuals achieve their personal and professional youll bring:Candidates must be currently enrolled in a post-secondary program that includes a Co-operative (Co-op) work component Degree or diploma in a Computer Sciences program and/or related industry experienceExperience with Office 365Experience working with ticketing systems such as ServiceNow an assetKnowledge of ITIL IT service management processes an ideally specific experience working within Incident Problem Change SLM and Service Desk competenciesExperience with call logging and metrics gathering processes and technologiesWorking knowledge of industry standard helpdesk call tracking systems such as Remedy Heat Peregrine Altiris or other ITIL-certified applicationWorking knowledge of Windows desktop platforms including Windows 11Working knowledge of desktop and/or laptop hardware technologiesWorking knowledge of Microsoft networking technologies Passion for all things tech!Whats in it for you:Career Growth:Regular learning sessions and development opportunities plus our Co-op Student Buddy Program EQ CrewTotal Rewards:Allowance provided in place of vacation pay and benefitsFlexibility:Healthy work-life balance with employee wellness alwaystopof mind complementedby a dress for your day approachAt Equitable were committed to fair pay and an inclusive accessible hiring experience. If you need accommodations or alternative formats at any stage just reach out to us to paywill follow your schools recommended co-op earnings guidelines ensuring fair and consistent compensation for your to move forward our Talent Acquisition team will walk you through all the details of our total rewardsprogramso you know To: Head of Technology IT Infrastructure Cloud & Service Management Department: IT Infrastructure Work Term: May 2026 - August 2026