Service Desk Analyst

Maximum term until 30 October 2026Part time hours - 0.6 FTEDocklands Melbourne locationHybrid working arrangements with up to 2 days in the officeWork for the worlds largest humanitarian organisationAbout usAustralian Red Cross is part of the worlds largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our the roleReporting to the IT Service Desk Manager you will provide the first level of support to Red Cross people; ensuring all customer requests for service are recorded resolved and managed in accordance with agreed service level agreements to minimise service disruptions to the organisation. Requests for service are received directly via phone as well as being logged via web and email will prioritise incidents and service requests efficiently and effectively to ensure accurate solutions and positive customer you will bringExceptional customer service and telephone communication experience supporting MS windows environment and hands-on experience in Microsoft Intune and Autopilot capable of deploying images efficiently as part of device knowledge of Microsoft 365/O365 administrationStrong knowledge of Active directory / Microsoft Entra in User access managementExperience with Freshworks ticketing system is highly skills in troubleshooting meeting room technology and coordinating with vendors to resolve technical to work autonomously is a developedinterpersonal skills; including liaising with people from diverse ability to communicate technical issues clearly and effectively to non-technical attention to detail is essential; as are organisational and time management tertiary or technical qualifications and ITIL Certification is highly that act for you while you act for humanityFinancial wellbeing:In addition to your salary you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15900 for living expenses (such as rent groceries utility bills); up to $2650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual & Wellbeing:You can tap into specialist advice for nutrition sleep resilience and mindfulness. And access guided meditation and other wellbeing development:Access to ongoing learning training and development informationThis role is covered by the Social Community Home Care and Disability Services Award - Level 3. Salary from $76372.40 ($45823.44 pro rata for 0.6 FTE) superannuation access to salary additional enquiries please email a confidential close: 20 January 2026Please apply as soon as possible as we will be reviewing applications as they come in and may close the advertisement we appreciate all interest in our organisation we wont engage with or accept candidates from agencies or consulting firms on this occasionThank you for considering a career at Red Cross. We also have great opportunities to hereto find out Ref# 13204