Customer Service Officer
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Company: IIQAF Group
Industry: Hospital / Health Care
Location: Sydney New South Wales Australia
Job Type: Full-time
Salary: AUD 65000 AUD 70000 per year
Job Overview
IIQAF Group is seeking a professional and customer-focused Customer Service Officer to join our Hospital and Health Care operations in Sydney. The role involves providing high-quality patient and client support handling enquiries coordinating appointments and ensuring a positive service experience in a fast-paced healthcare environment.
This position is ideal for candidates with experience in healthcare customer service patient administration front desk support or call centre roles.
Key Responsibilities
- Respond to patient and customer enquiries via phone email and in person
- Schedule and manage appointments referrals and service requests
- Provide accurate information on healthcare services procedures and policies
- Maintain up-to-date patient records and data entry in internal systems
- Resolve customer concerns professionally and efficiently
- Liaise with clinical teams and administrative departments
- Ensure compliance with privacy confidentiality and healthcare regulations
- Deliver consistently high standards of customer care and service excellence
Required Skills & Qualifications
- Proven experience as a Customer Service Officer Patient Services Officer or Customer Support Representative
- Strong communication and interpersonal skills
- Ability to manage high-volume enquiries in a structured environment
- Proficiency in CRM systems patient management systems and MS Office
- Excellent organisational and problem-solving abilities
- Professional attitude with strong attention to detail
Preferred Qualifications
- Experience in hospital clinic medical centre or healthcare administration
- Knowledge of patient confidentiality and privacy standards
- Previous experience working in Sydney or Australian healthcare organisations
- Certificate or diploma in Health Administration or Business (advantageous)
Why Join IIQAF Group
- Competitive salary: AUD 65000 AUD 70000 per year
- Stable role in the Hospital / Health Care industry
- Supportive and professional team environment
- Career development and long-term growth opportunities
Company Industry
IT Services and IT Consulting
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
