Service Delivery Lead

As the Service Delivery Lead you will work closely with the State Manager and broader team to deliver service initiatives that strengthen workforce capability engagement and performance. You will provide coaching mentoring and supervision to our support workers ensuring a consistent positive workforce experience and excellent customer outcomes.

This is a hands-on leadership role that blends workforce management service delivery compliance and continuous improvement.

Day to Day!

Workforce & Service Delivery
Lead the State Workforce Engagement Plan supporting recruitment onboarding utilisation and ongoing engagement of support workers. Coach and mentor the workforce across the employment lifecycle including check-ins reviews and appraisals while representing HCA at attraction and engagement events.

People & Stakeholder Engagement
Build strong relationships with support workers and internal stakeholders to deliver a consistent high-quality workforce experience and promote HCA as an employer of choice.

Financial Compliance & Quality
Support workforce growth to meet customer demand market share and budget targets. Ensure service delivery complies with the Aged Care Quality and Safety Commission Act 2018 manage incidents and complaints in line with policy maintain accurate documentation and promote WHS and continuous improvement initiatives.

Lets talk about you! 

You are a confident people-focused leader with proven experience in workforce or service delivery within healthcare homecare or a related service environment. You bring strong relationship-building and stakeholder engagement skills communicate clearly and professionally and thrive in fast-paced settings where balancing competing priorities is key. Highly organised and customer-focused you are comfortable working collaboratively meeting targets and using systems such as MS Office and CRM platforms. You hold a relevant tertiary qualification (or equivalent experience) in healthcare business or workforce management along with a Certificate III or IV in Aged Care and have a current National Police Check suitable for working with vulnerable persons.

Bring your passion to HCA and be rewarded with:

• A chance to work within a well-respected Australian organization with over 1000 employees including doctors nurses and allied health professionals.
• Fancy a discount on BUPA Private health Insurance 7%!
• HCA recognises flexibility can improve employee wellbeing and provides all eligible office-based roles the opportunity to work from home up to 2 days per week on an informal basis.
• Work Life Leave  get 5 additional days off after 1 year once annual leave is used
• Birthday leave  this is your paid special day off to celebrate relax and make the most of your birthday!

Have any questions or further assistance about the role please contact Katie Longhurst on 

Veterans are encouraged to apply. At HCA we are committed to embracing diversity and committed to providing a safe working environment.

Remote Work :

No

Employment Type :

Full-time